Shine Macy
Senior Strategic Customer Success Manager at Omnissa (spinoff from VMware / Broadcom) | Dallas-Fort Worth Metroplex
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Shine Macy is a seasoned professional in the realm of customer success, currently excelling as a Senior Strategic Customer Success Manager at Omnissa. With a robust background in managing high-value global client accounts, Shine plays a pivotal role in ensuring the health and success of customer plans, particularly for Fortune 500 companies. In this dynamic position, Shine is at the forefront of navigating the exciting transition of Omnissa's business unit from VMware to Broadcom, a shift that brings both challenges and opportunities in the ever-evolving landscape of end-user computing (EUC).
Leading a cross-functional team, Shine orchestrates the entire customer journey—from onboarding to adoption and ultimately to acceleration. This comprehensive approach not only enhances user experience (UX) but also fosters technology adoption among clients, ensuring they derive maximum value from their investments. Shine's expertise in infrastructure management and business systems is instrumental in driving growth acceleration and customer engagement, while her analytical skills enable her to identify trends and insights that inform strategic decision-making.
In a time marked by significant mergers and acquisitions, Shine's conflict resolution skills and deep understanding of generative AI position her as a key player in Omnissa's mission to deliver exceptional customer success. Her leadership not only cultivates strong relationships with clients but also empowers her team to innovate and adapt in a rapidly changing environment. As Shine continues to champion customer success initiatives, she remains committed to elevating the client experience and driving sustainable growth for Omnissa.
Senior Strategic Customer Success Manager at Omnissa (spinoff from VMware / Broadcom) in July 2024 to Present
Senior Strategic Customer Success Manager at Broadcom (Merger from VMware) in November 2023 to July 2024
Senior Strategic Customer Success Manager at VMware in February 2023 to November 2023
Strategic Customer Success Manager at VMware in July 2021 to June 2023
Customer Success Manager at VMware in December 2018 to July 2021
Technical Account Manager at VMware in June 2015 to December 2018
Senior Business Analyst at Southwest Airlines in January 2013 to January 2015
Consultant at AT&T in January 2010 to January 2013
Consulting Specialist at Voyant Consulting in January 2007 to January 2010
Consultant at BearingPoint in January 2001 to January 2007
Consultant at KPMG in January 2000 to January 2001
Application Developer at CTI Limited in January 1999 to January 2000
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Massachusetts Institute of Technology, Certificate in AI and Machine Learning - MIT Professional Education, July 2026
Southern Methodist University, Bachelor of Business Administration - BBA, July 1997 to July 1999
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Product Strategy
Go-to-Market Strategy
Business Reviews
Data Privacy
Infrastructure Management
Machine Tools
Negotiation
Vendor Management
Organization Skills
Software Deployment
Operational Excellence
Contractual Obligations
Program Management
Delivery Management
Business Systems
Data Analytics
Easily Adaptable
Product Adoption
Team Performance
Customer Advocacy
CSM
Document Management Systems (DMS)
Performance Management
Product Knowledge
Emotional Intelligence
Customer Insight
Help Desk Support
Multiple Projects Simultaneously
Functionality
Conflict Resolution
Strategy
Retention Strategies
Business Process Improvement
Training
Customer Onboarding
Sales
Renewal Retention
Management
Business Development
Mitigation Strategies
Key Performance Indicators
Case Studies
User Experience (UX)
Strategic Business Initiatives
Dashboards
Technology Education
Customer Loyalty
Team Leadership
Professional Mentoring
Executive Visibility
Staff Mentoring
Business Analysis
Global Account Development
Technology Adoption
Artificial Intelligence (AI)
Machine Learning
Data Science
Generative AI
ChatGPT
Canopy Remote Monitoring and Management Software
Executive Sponsorship
End User Computing
Growth Acceleration
Troubleshooting
Project Health Checks
Application Migrations
Cloud Migration
Strategic Planning
Presentation Skills
Post-Sales
Business Transformation
Identity Federation
Microsoft Azure
SQL
Revenue Recognition
Churn Management
Renewals
User Adoption
Relationship Building
Customer Support
Consulting
Infrastructure
Problem Solving
Leadership
Customer Experience
Product Management
Customer Engagement
Account Management
Analytical Skills
Software as a Service (SaaS)
Sales Processes
Project Management
Virtual Desktop Infrastructure
Solution Selling
Customer Success
IT Strategy
Enterprise Mobility
Executive Leadership
Strategic Thinking
Self-confidence
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What is Shine Macy email address?
Email Shine Macy at [email protected], [email protected], [email protected] and [email protected]. This email is the most updated Shine Macy's email found in 2026.
What is Shine Macy phone number?
Shine Macy phone number is 9724140040.
How to contact Shine Macy?
To contact Shine Macy send an email to [email protected], [email protected], [email protected] or [email protected]. If you want to call Shine Macy try calling on 9724140040. (updated on August 27, 2024)
What company does Shine Macy work for?
Shine Macy works for Omnissa (spinoff from VMware / Broadcom)
What is Shine Macy's role at Omnissa (spinoff from VMware / Broadcom)?
Shine Macy is Senior Strategic Customer Success Manager
What industry does Shine Macy work in?
Shine Macy works in the Computer Software industry.
Shine Macy Email Addresses
Shine Macy Phone Numbers
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