Shikoti A
Supervisor of Patient Access Call Center at Emory Healthcare | Jonesboro, Georgia, United States
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Shikoti A. currently serves as the Supervisor of the Patient Access Call Center at Emory Healthcare, where he leverages over 14 years of experience in healthcare customer service and a decade of call center expertise. In this pivotal role, Shikoti leads a dedicated team of 11 professionals, ensuring that the call center operates efficiently and effectively to meet the needs of patients and healthcare providers alike. With a focus on delivering exceptional customer service, he oversees the handling of up to 500 calls daily, making him the first point of contact for patients seeking assistance.
Shikoti’s responsibilities extend beyond daily operations; he is instrumental in fostering a culture of continuous improvement within the call center. As a process improvement liaison, he actively collaborates with various departments to align client demands with operational capabilities, ensuring that the call center not only meets but exceeds performance expectations. His ability to provide timely performance feedback is crucial for maintaining high standards of service and operational efficiency.
In addition to his supervisory duties, Shikoti is adept at training and motivating staff, empowering them to deliver outstanding service while also managing payroll and timekeeping for his team. His strong leadership skills, combined with a deep understanding of healthcare management and customer service dynamics, position him as a key player in enhancing patient access and satisfaction at Emory Healthcare. Shikoti’s commitment to excellence and his highly ambitious nature drive him to continuously seek innovative solutions that improve the patient experience, making him an invaluable asset to the organization.
Supervisor of Patient Access Call Center at Emory Healthcare in January 2006 to Present
Front Desk Registration Clerk at Grady Health System in January 2003 to June 2005
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Southside Comprehensive High School, Diploma, July 1998 to July 2026
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Leadership
Multi-tasking Skills
Computer Proficiency
Communication Skills
Applications
Listening to customers
Written & Verbal Communication Abilities
Phone Etiquette
Customer Oriented
Dependable Team Player
Dependent
Highly Reliable
Follow Through
Highly Ambitious
Highly detail oriented
Process Scheduler
Healthcare
Time Management
Call Centers
Recruiting
Customer Service
Data Analysis
HIPAA
Healthcare Management
Microsoft Excel
PowerPoint
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Discover more about Emory HealthcareWhat is Shikoti A email address?
Email Shikoti A at [email protected], [email protected] and [email protected]. This email is the most updated Shikoti A's email found in 2026.
What is Shikoti A phone number?
Shikoti A phone number is 6784797204.
How to contact Shikoti A?
To contact Shikoti A send an email to [email protected], [email protected] or [email protected]. If you want to call Shikoti A try calling on 6784797204. (updated on September 05, 2024)
What company does Shikoti A work for?
Shikoti A works for Emory Healthcare
What is Shikoti A's role at Emory Healthcare?
Shikoti A is Supervisor of Patient Access Call Center
What industry does Shikoti A work in?
Shikoti A works in the Hospital & Health Care industry.
Shikoti A Email Addresses
Shikoti A Phone Numbers
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