Shibli Joad
Operation Manager at CentrumDirect Limited | Mumbai, Maharashtra, India
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Shibli Joad currently serves as the Operations Manager at CentrumDirect Limited, where he leverages over 14 years of extensive experience in operations management and service delivery to drive organizational excellence. In his role, Shibli is instrumental in overseeing critical operational processes, ensuring that service delivery meets the highest standards of quality and efficiency. His expertise in client relationship management allows him to foster strong partnerships with stakeholders, enhancing customer satisfaction and loyalty.
One of Shibli's key projects involves the implementation of process improvement initiatives aimed at optimizing operational workflows and reducing costs. By utilizing his skills in performance management and quality management, he has successfully led cross-functional teams to identify inefficiencies and develop actionable strategies that align with the company's budgetary goals. His commitment to employee engagement and retention strategies has also played a pivotal role in cultivating a motivated workforce, which is essential for maintaining high service levels.
In addition to his operational responsibilities, Shibli is actively involved in training and development programs that equip employees with the necessary skills to excel in their roles. His proficiency in risk management and workforce management ensures that the organization is well-prepared to navigate challenges while maintaining compliance with service level agreements (SLAs). As a result, Shibli Joad not only enhances operational performance at CentrumDirect Limited but also contributes to a culture of continuous improvement and excellence in service delivery.
Operation Manager at CentrumDirect Limited in April 2017 to Present
Group Leader/Asst Manager. at Wipro BPO in November 2002 to September 2011
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Mumbai University Mumbai, Bachelor of Commerce - BCom, November 1998 to November 2026
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Performance Management
Service Delivery
Employee Engagement
Management
CRM
MIS
Risk Management
Operations Management
SLA
Quality Management
Workforce Management
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Discover more about CentrumDirect LimitedWhat is Shibli Joad email address?
Email Shibli Joad at [email protected] and [email protected]. This email is the most updated Shibli Joad's email found in 2026.
How to contact Shibli Joad?
To contact Shibli Joad send an email to [email protected] or [email protected]. (updated on November 06, 2024)
What company does Shibli Joad work for?
Shibli Joad works for CentrumDirect Limited
What is Shibli Joad's role at CentrumDirect Limited?
Shibli Joad is Operation Manager
What is Shibli Joad's Phone Number?
Shibli Joad's phone (**) *** *** 908
What industry does Shibli Joad work in?
Shibli Joad works in the Financial Services industry.
Shibli Joad Email Addresses
Shibli Joad Phone Numbers
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