Shetera M
Client Success Manager at Questco Companies | Greater Houston
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Shetera M. serves as a Client Success Manager at Questco Companies, where she leverages her extensive experience in human resources to enhance the client experience throughout the entire client lifecycle. With over 15 years in the HR field, including 7 years specifically in the Professional Employer Organization (PEO) sector, Shetera has honed her expertise in managing client relationships and delivering tailored solutions that meet the unique needs of each organization. Her role is pivotal in ensuring that clients receive tier-one Human Resources support, which includes proactive engagement and strategic guidance.
At Questco, Shetera is responsible for overseeing the service relationship with a select group of clients, focusing on maximizing client engagement and perceived value. She is dedicated to understanding the intricacies of each client’s business, allowing her to provide customized support that drives client retention and satisfaction. Her skills in technology solutions and vendor management enable her to implement innovative HR strategies that streamline processes and enhance operational efficiency.
Shetera’s commitment to building strong relationships is evident in her approach to client success. She excels in conducting business reviews and facilitating open communication with C-level executives, ensuring that their HR needs are met with precision and care. Her ability to de-escalate potential issues and foster a collaborative environment has solidified her reputation as a trusted partner in the HR landscape. By aligning her clear vision with the goals of her clients, Shetera M. continues to be a driving force in enhancing the total client experience at Questco Companies.
Client Success Manager at Questco Companies in August 2019 to Present
HR Executive Administrative Assistant/ Information Technology at HR&P Solutions in June 2013 to July 2019
Total Absence Management Coordinator at Mercer in May 2009 to June 2012
Customer Account Specialist at Aon in August 2005 to January 2009
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The Woodlands High School
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Client Accounts
Customer Education
Business Relationship Management
Customer Advocacy
Software as a Service (SaaS)
Service-Level Agreements (SLA)
Interpersonal Communication
Advising Clients
Performance Metrics
Customer Success
Technology Solutions
De-escalation
Business Documentation
Vendor Management
Virtual Management
Client Counseling
C-Level
Communication Training
Business Reviews
Oral Communication
Building Trust
Client-focused
Build Strong Relationships
Working Experience
ClientSuccess
Analytical Skills
Voice of the Customer
Partner Relationship Management
Industry standards
Clear Vision
Leading Discussions
Customer Requirements
Professional Skills
Creative Problem Solving
Net Promoter Score
Change Requests
Project Plans
Self-regulation
Customer Interaction
Custom Reports
Manage client expectations
Customer Engagement
Customer Service Management
Training and Development (HR)
Business Requirements
Internet Access
Client Onboarding
Customer Retention
Customer Experience
Client Services
Customer Support
Client Relations
Teamwork
Attention to Detail
Team Management
Customer Satisfaction
Microsoft PowerPoint
Microsoft Excel
Relationship Development
Relationship Building
Customer Relationship Management (CRM)
Working with Brokers
Training
Communication
Timelines
Account Management
Data Analysis
Software Implementation
Payroll Administration
Human Resources (HR)
Microsoft Office
Benefits Administration
Time Management
Onboarding
Human Resources Information Systems (HRIS)
Generalist Duties
Policies & Procedures
Problem Solving
Project Management
Presentation Skills
Webinar Management
Real-Time Operating Systems (RTOS)
Executive Administrative Assistance
Cross-team Collaboration
Organization Skills
Written Communication
Leadership
Interpersonal Skills
Employee Learning & Development
Client Training
Ehire
Customer Service
Professional Employer Organization (PEO)
Time & Attendance
U.S. Family and Medical Leave Act (FMLA)
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Discover more about Questco CompaniesWhat is Shetera M email address?
Email Shetera M at [email protected] and [email protected]. This email is the most updated Shetera M's email found in 2026.
What is Shetera M phone number?
Shetera M phone number is (832) 516-4536.
How to contact Shetera M?
To contact Shetera M send an email to [email protected] or [email protected]. If you want to call Shetera M try calling on (832) 516-4536. (updated on September 03, 2024)
What company does Shetera M work for?
Shetera M works for Questco Companies
What is Shetera M's role at Questco Companies?
Shetera M is Client Success Manager
What industry does Shetera M work in?
Shetera M works in the Human Resources industry.
Shetera M Email Addresses
Shetera M Phone Numbers
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