Sherry Evans
Managing Director at Customer Service 101 | Atlanta Metropolitan Area
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Sherry Evans, as the Managing Director of Customer Service 101, has established herself as a pivotal figure in the customer service and technical support landscape. With nearly two decades of experience at the helm of Evans Consulting Group, she has successfully led numerous key projects that have transformed customer contact strategies for various organizations. Sherry's expertise lies not only in call center development but also in crafting comprehensive training programs that enhance employee performance and customer satisfaction. Her focus on Emotional Intelligence training equips teams with the necessary skills to navigate complex customer interactions, fostering a culture of empathy and understanding.
Under Sherry's leadership, Customer Service 101 has pioneered innovative service center designs and implementation strategies that prioritize customer insights and operational efficiency. Her commitment to excellence is evident in the management development training programs she has developed, which emphasize the importance of leadership and team building in delivering exceptional customer service. Sherry's ability to conduct thorough customer satisfaction audits has enabled organizations to identify gaps in their service delivery, leading to actionable improvements that resonate with customers.
As a certified call center expert, Sherry is passionate about empowering organizations to optimize their customer support frameworks. Her extensive knowledge in performance appraisal and employee training ensures that teams are not only equipped with the right tools but also motivated to excel in their roles. Through her dynamic speaking engagements and training sessions, Sherry continues to inspire a new generation of customer service professionals, solidifying her reputation as a thought leader in the industry.
Managing Director at Customer Service 101 in September 1999 to Present
Managing Director at Evans Consulting Group of Atlanta in January 1996 to Present
Call Center consultant at Georgia Pacific in January 1998 to January 2001
Manager Customer Service at CIBA Vision in January 1982 to January 1992
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Mercer University - Stetson School of Business and Economics, BA, August 1984 to August 1989
Purdue University
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Training & Development
Call Center Development
Customer Experience
Coaching
Customer Service
Performance Appraisal
Call Center
Performance Improvement
Customer Service Operations
Customer Satisfaction
Customer Insight
Customer Retention
Customer Service Training
Call Center Architecture
Customer Interaction Management
Customer Support
Management Development
Coaching Staff
Business Performance Coaching
Emotional Intelligence
Training
Employee Training
Leadership
Human Resources
Call Centers
Program Management
Contact Centers
New Business Development
Sales
Staff Development
Management
Performance Management
Consulting
Analysis
CRM
Team Building
Time Management
Leadership Development
Strategy
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Discover more about Customer Service 101What is Sherry Evans email address?
Email Sherry Evans at [email protected], [email protected] and [email protected]. This email is the most updated Sherry Evans's email found in 2026.
What is Sherry Evans phone number?
Sherry Evans phone number is 7703542590.
How to contact Sherry Evans?
To contact Sherry Evans send an email to [email protected], [email protected] or [email protected]. If you want to call Sherry Evans try calling on 7703542590. (updated on September 04, 2024)
What company does Sherry Evans work for?
Sherry Evans works for Customer Service 101
What is Sherry Evans's role at Customer Service 101?
Sherry Evans is Managing Director
What industry does Sherry Evans work in?
Sherry Evans works in the Professional Training & Coaching industry.
Sherry Evans Email Addresses
Sherry Evans Phone Numbers
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