Shellie Ball

Shellie Ball serves as a State Eligibility Consultant with the Indiana Family and Social Services Administration (FSSA) within the Division of Family Resources, where she leverages her extensive 25 years of experience in customer service and 16 years in medical insurance, including 9 years focused specifically on Medicaid. In her current role, Shellie plays a critical part in ensuring that eligible individuals and families receive the necessary state and federally funded assistance programs, such as Medicaid, the Healthy Indiana Plan, food stamps (SNAP), and Temporary Assistance for Needy Families (TANF).

Her expertise in state and federal policies and procedures surrounding eligibility is invaluable, as she conducts thorough interviews with clients to assess their needs and determine their eligibility for benefits. Shellie is adept at examining IRS data matches to identify discrepancies and unreported information, ensuring that the integrity of the eligibility process is maintained. Her responsibilities also include approving and calculating claims, as well as managing requests for under and over issuance of benefits, which requires a keen attention to detail and a strong understanding of complex regulations.

Shellie's resourcefulness and commitment to client service shine through in her daily interactions, where she strives to provide support and guidance to those navigating the often-complicated landscape of public assistance programs. Her proficiency in Microsoft Office and patient registration systems further enhances her ability to manage data effectively and streamline processes. As she continues to stay current with changes in policies and procedures, Shellie remains a vital asset to the State of Indiana, dedicated to improving the lives of those she serves through her role in social services.