Shelley Eang
Product Designer – Web & Mobile Experience (Postpaid, Service & Assisted) at T-Mobile | Bothell, Washington, United States
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Shelley Eang is a seasoned Product Designer at T-Mobile, where she currently spearheads the Web and Mobile Experience team for Postpaid, Service, and Assisted channels. In her role, Shelley is responsible for designing seamless, accessible, and intuitive digital experiences that serve over 7 million monthly customers. Her expertise lies in translating complex business requirements into user-centered solutions, ensuring that every touchpoint aligns with T-Mobile’s commitment to innovation and customer satisfaction. Shelley leads end-to-end design initiatives, collaborating closely with cross-functional teams—including Product Managers, Engineers, Research, and Accessibility specialists—to create cohesive and scalable solutions from concept through implementation. Her leadership in design thinking workshops fosters a culture of empathy and innovation, helping teams align on customer needs and business objectives.
Shelley's key projects often involve optimizing postpaid account management, enhancing self-service features, and improving overall user engagement across web and mobile platforms. She leverages her skills in UX leadership, stakeholder management, and content strategy to facilitate design sprints and iterative feedback sessions that drive continuous improvement. Her focus on accessibility ensures that solutions are inclusive, meeting industry standards and best practices. With a strong background in user analysis and flow diagrams, Shelley excels at identifying pain points and crafting streamlined user journeys that deliver clarity and impact. Her ability to mentor teams and foster collaboration has been instrumental in delivering high-quality, customer-centric digital experiences that elevate T-Mobile’s brand and operational efficiency.
Product Designer – Web & Mobile Experience (Postpaid, Service & Assisted) at T-Mobile in July 2021 to Present
UX Design Mentor at School of Visual Concepts in February 2022 to February 2024
UX Designer – FinTech Automation at Amazon in March 2021 to July 2021
UX Designer – Mobile & Data Tools (Sales & Marketing) at Boeing in October 2018 to March 2021
UX Designer / Architect – Consumer Prepaid & Frontline Tools at T-Mobile in February 2018 to October 2018
UX Design Intern at Avanade in June 2016 to August 2016
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University of Washington, Bachelor of Science (B.S.), October 2026
Highline College, Associate of Arts (A.A.), October 2026
Global Connections High School (Tyee High School), October 2026
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Agile Methodology
UI Design
Design Systems
Data Visualization Design
Mobile Product Design
UX Leadership & Mentorship
Internal Tool Design
Enterprise UX
FinTech Product Design
Cross-functional Collaboration
UX Mentorship
Portfolio Review
Career Coaching
Design Feedback
Industry Insight
UX Strategy
Design Thinking Facilitation
Web Content Accessibility Guidelines (WCAG)
Prototyping
Stakeholder Management
Workshop Facilitation
Design Leadership
Strategic Thinking
Cross-functional Team Leadership
User Experience Strategy
Flow Diagrams
Facilitation
Design Workshops
Key Metrics
Mentoring
User-centered Design
User Experience
Interaction Design
Research
Information Architecture
Agile Methodologies
Content Strategy
Usability Testing
User Interface Design
Project Planning
User Experience Design
Wireframes
Usability
Wireframing
Human Computer Interaction
Rapid Prototyping
User Research
User Experience (UX)
Adobe Illustrator
Illustrator
HTML
CSS
Design Sprints
Figma (Software)
Communication
Qualitative Research
Management
Teamwork
Creative Problem Solving
Design Thinking
Leadership
User Modeling
Visual Design
User Analysis
User Interaction
Qualitative & Quantitative Research Methodologies
Qualitative Data
Persona Creation
Task Analysis
User Interviews
Customer Journey Mapping
Mobile Design
User Personas
Digital Transformation
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Discover more about T-MobileWhat is Shelley Eang email address?
Email Shelley Eang at [email protected] and [email protected]. This email is the most updated Shelley Eang's email found in 2026.
What is Shelley Eang phone number?
Shelley Eang phone number is 2069544433.
How to contact Shelley Eang?
To contact Shelley Eang send an email to [email protected] or [email protected]. If you want to call Shelley Eang try calling on 2069544433. (updated on May 08, 2025)
What company does Shelley Eang work for?
Shelley Eang works for T-Mobile
What is Shelley Eang's role at T-Mobile?
Shelley Eang is Product Designer – Web & Mobile Experience (Postpaid, Service & Assisted)
What industry does Shelley Eang work in?
Shelley Eang works in the Internet industry.
Shelley Eang Email Addresses
Shelley Eang Phone Numbers
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