Sheetal Pahuja
Vice President - Global Disputes Operations at American Express | Gurgaon, Haryana, India
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Sheetal Pahuja currently serves as Vice President of Global Disputes Operations at American Express, where she leverages over 15 years of expertise in financial services, business analytics, and operational management to enhance dispute resolution processes worldwide. In her strategic leadership role, Sheetal is responsible for driving operational efficiency, mitigating risk, and elevating customer satisfaction—core pillars that align with Amex’s commitment to delivering the world’s best customer experience every day. Her deep understanding of dispute management workflows, combined with her proficiency in business transformation and process optimization, enables her to develop innovative solutions that streamline operations and reduce resolution times.
A key aspect of her role involves harnessing advanced data analytics and business intelligence to inform decision-making and improve service delivery. She has spearheaded initiatives to build robust global reporting capabilities, enabling real-time insights into dispute trends, risk metrics, and operational performance. Her expertise in management information systems (MIS), machine learning, and CRM tools has been instrumental in deploying predictive analytics that proactively identify potential disputes and enhance fraud detection mechanisms. Additionally, Sheetal’s leadership in team management and relationship management fosters a collaborative environment focused on continuous improvement and customer-centricity.
Her strategic approach to business analysis and her ability to translate complex data into actionable insights have consistently driven process innovation and operational excellence. By aligning her skills in business analytics, management, and service delivery, Sheetal Pahuja continues to strengthen American Express’s dispute operations, ensuring resilience, agility, and an unwavering focus on delivering value to customers worldwide.
Vice President - Global Disputes Operations at American Express in August 2024 to Present
Vice President - MIS and Analytics at American Express in February 2019 to July 2024
Director - Network Engineering and Optimisation at American Express in May 2017 to January 2019
Director - Management Information and Decision Science at American Express in April 2015 to April 2017
Director/LFO – Enterprise Growth Finance JAPA at American Express in August 2014 to March 2015
Director - MIS & Analytics at American Express in March 2011 to July 2014
Service Delivery Leader - SDN MIS at American Express in June 2007 to February 2011
Manager - Business Unit Security Administration at American Express in June 2004 to June 2007
Team Member - Business Unit Security Administration at American Express in May 2002 to May 2004
Process Associate at GECIS in September 2001 to May 2002
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Indian School of Business, October 2026
Institute of Management Technology, Ghaziabad, Post Graduate Diploma in Business Managment, October 2026
Hansraj College, Delhi University, B.Com (H), October 1998 to October 2026
Indian Institute of Management Ahmedabad, MDP Program - Advanced Analytics for Management
Kulachi Hansraj Model School
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Business Analytics
MIS
Financial Planning and Analysis
Team Management
Process Improvement
Business Analysis
Analytics
CRM
Management
Business Transformation
Leadership
Relationship Management
Analysis
Six Sigma
Re-engineering
Service Delivery
Business Process Re-engineering
Management Information Systems (MIS)
Business Process Improvement
Customer Relationship Management (CRM)
Inclusive Leader
Machine Learning
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Discover more about American ExpressWhat is Sheetal Pahuja email address?
Email Sheetal Pahuja at [email protected]. This email is the most updated Sheetal Pahuja's email found in 2026.
How to contact Sheetal Pahuja?
To contact Sheetal Pahuja send an email to [email protected]. (updated on August 03, 2025)
What company does Sheetal Pahuja work for?
Sheetal Pahuja works for American Express
What is Sheetal Pahuja's role at American Express?
Sheetal Pahuja is Vice President - Global Disputes Operations
What is Sheetal Pahuja's Phone Number?
Sheetal Pahuja's phone (**) *** *** 315
What industry does Sheetal Pahuja work in?
Sheetal Pahuja works in the Financial Services industry.
Sheetal Pahuja Email Addresses
Sheetal Pahuja Phone Numbers
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