Shauna Thomson
Client Support Specialist at Nammu21 | Houston, Texas, United States
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Shauna Thomson is a dedicated Client Support Specialist at Nammu21, where she plays a pivotal role in enhancing customer satisfaction and driving the success of the company’s innovative digitization and analytics platform. With a robust background in SaaS, IT Services, and E-commerce, Shauna expertly manages a diverse portfolio of SME and Enterprise-level accounts, collectively generating an impressive annual recurring revenue (ARR) of $5M. Her proficiency in cross-functional coordination allows her to seamlessly collaborate with technical teams, ensuring that client needs are met promptly and effectively.
At Nammu21, Shauna is instrumental in overseeing key projects that focus on deconstructing complex interconnected documents within the finance ecosystem. Her expertise in business analysis and technical support enables her to identify and resolve issues swiftly, enhancing operational efficiency and user experience. Shauna’s strong organizational skills and adeptness with tools like Tableau Online empower her to deliver insightful data analyses that inform strategic decision-making for clients.
In addition to her technical capabilities, Shauna is committed to fostering long-term relationships with clients, ensuring they derive maximum value from Nammu21’s offerings. Her ability to escalate IT issues effectively and provide tailored solutions has solidified her reputation as a trusted partner in the finance sector. As she continues to navigate the evolving landscape of digital transformation, Shauna remains focused on leveraging her skills to drive customer success and contribute to Nammu21's mission of revolutionizing document management in finance.
Client Support Specialist at Nammu21 in April 2024 to Present
Customer Success Manager at 11:11 SYSTEMS in October 2022 to October 2023
Customer Success Manager at ReturnLogic in November 2021 to October 2022
Customer Experience and Operations Specialist at Sol de Janeiro in October 2020 to October 2021
Licensed Real Estate Salesperson at The Corcoran Group in May 2014 to September 2020
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Long Island University, Bachelor's degree
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Startups
Cascading Style Sheets (CSS)
HTML
Customer Engagement
Microsoft Office
Business Reviews
Cross-functional Coordination
IT Escalation
Technical Support
Information Technology
HubSpot
E-Commerce
Negotiation
Contract Negotiation
Sales
Tableau Online
Account Management
Troubleshooting
Business Analysis
Aha! Product Management
Jira
Software as a Service (SaaS)
Process Improvement
Organization Skills
Microsoft Suites
Communication
Customer Relationship Management (CRM)
Customer Retention
Start-ups
Customer Success
Office 365
Customer Service
Problem Solving
Written Communication
Interpersonal Skills
Teamwork
Customer Support
CRM Databases
Solid Professional Standards
Exceeding Customer Expectations
Customer Onboarding
Data Analysis
Microsoft PowerPoint
Research
Networking
Project Management
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Discover more about Nammu21What is Shauna Thomson email address?
Email Shauna Thomson at [email protected] and [email protected]. This email is the most updated Shauna Thomson's email found in 2026.
What is Shauna Thomson phone number?
Shauna Thomson phone number is 6464161118.
How to contact Shauna Thomson?
To contact Shauna Thomson send an email to [email protected] or [email protected]. If you want to call Shauna Thomson try calling on 6464161118. (updated on August 25, 2024)
What company does Shauna Thomson work for?
Shauna Thomson works for Nammu21
What is Shauna Thomson's role at Nammu21?
Shauna Thomson is Client Support Specialist
What industry does Shauna Thomson work in?
Shauna Thomson works in the Computer Software industry.
Shauna Thomson Email Addresses
Shauna Thomson Phone Numbers
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