Shauna Deely

Shauna Deely, as the Director of Operations at O'Callaghan Collection, brings a dynamic and strategic approach to managing the company's diverse portfolio of hospitality properties. Currently overseeing the operations of The Green Hotel, a distinguished 96-bedroom four-star property, Shauna leverages her extensive expertise in hotel management, revenue analysis, and maintaining high-quality standards to ensure exceptional guest experiences and operational excellence. Her leadership style is characterized by a hands-on approach, leading from the front and fostering a culture of continuous improvement within her team.

In her role, Shauna is deeply involved in key projects that focus on optimizing revenue streams through detailed revenue analysis and strategic pricing, utilizing industry-standard systems like Opera and MICROS to streamline operations and enhance guest service delivery. Her proficiency in health and safety protocols ensures compliance with industry regulations, safeguarding both guests and staff. Shauna's commitment to operational efficiency is complemented by her expertise in front office management and her keen eye for maintaining high standards across all departments.

Beyond day-to-day operations, Shauna actively contributes to the development of innovative initiatives aimed at elevating the guest experience and increasing profitability. Her ability to navigate the complexities of the hospitality industry, combined with her high standards and focus on team development, positions her as a key driver of success within the O'Callaghan Collection. Shauna’s strategic insights and operational expertise continue to support the collection’s reputation for excellence and sustainable growth in a competitive market.