Shaun Samson
Director at Samsoft | Durban Metropolitan Area
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Shaun Samson currently serves as the Director at Samsoft, where he plays a pivotal role in driving digital transformation initiatives within the financial services sector. With a robust background in strategic management and a strong foundation in Business Information Technology from the University of Greenwich, Shaun leverages his expertise to enhance operational efficiency and foster innovation. His proficiency in big data analytics, workforce management, and unified communications allows him to implement cutting-edge solutions that streamline processes and improve customer engagement.
At Samsoft, Shaun is at the helm of several key projects aimed at optimizing call center operations through advanced SIP trunking and ACD technologies. His strategic thinking and project management skills enable him to navigate complex challenges, ensuring that the organization remains agile in a rapidly evolving digital landscape. By fostering a culture of collaboration and continuous improvement, Shaun has successfully led initiatives that not only enhance service delivery but also drive significant cost savings through effective outsourcing strategies.
Shaun's adept negotiation skills and deep understanding of Avaya products further position him as a valuable asset to the organization. He is committed to aligning technology with business objectives, ensuring that Samsoft not only meets but exceeds client expectations. As a digital transformation and business strategic partner, Shaun Samson continues to shape the future of financial services, making a lasting impact on the industry through innovative solutions and strategic foresight.
Director at Samsoft in April 2008 to Present
Strategic Partner at OnePort in August 2019 to Present
Co-Founder at 369 Mediahouse in April 2020 to Present
Data Strategy Manager at TalkSure S.A in January 2012 to December 2019
Dialer & Database Manager at Fonesure in January 2010 to January 2012
Dialer Supervisor (Blake / CCI) at Interactive Solutions in November 2008 to January 2010
Logistics Coordinator at Toyota SA in September 2005 to September 2009
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University of Greenwich, Bachelor of Science - BSIT, January 2009 to January 2012
Icesa Business School, 3 Year, January 2001 to January 2003
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Interactive Voice Response (IVR)
Business Agility
Business Development
Call Management
Dialer Management
Contact Centers
Data Management
Data Visualization
Big Data
Software as a Service (SaaS)
Marketing Strategy
Predictive Dialers
Databases
Call Centers
Workforce Management
Avaya
VoIP
Telephony
Unified Communications
Visual Basic
Call Logging
Data Analysis
SIP Trunking
Telemarketing
Telecommunications
Customer Experience
Service Delivery
Dialers
Genesys
ACD
IVR
WAN
Outsourcing
Managed Services
ITIL
IP
Business Analysis
Project Management
Microsoft Excel
Sales
Customer Service
Management
Strategic Planning
Negotiation
Business Strategy
Microsoft Office
Data Storytelling
Root Cause Analysis
Presentation Design
Strategic Thinking
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Discover more about SamsoftWhat is Shaun Samson email address?
Email Shaun Samson at [email protected]. This email is the most updated Shaun Samson's email found in 2026.
What is Shaun Samson phone number?
Shaun Samson phone number is 0810110235.
How to contact Shaun Samson?
To contact Shaun Samson send an email to [email protected]. If you want to call Shaun Samson try calling on 0810110235.
What company does Shaun Samson work for?
Shaun Samson works for Samsoft
What is Shaun Samson's role at Samsoft?
Shaun Samson is Director
What industry does Shaun Samson work in?
Shaun Samson works in the Information Technology & Services industry.
Shaun Samson Email Addresses
Shaun Samson Phone Numbers
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