Shannon Orange

Shannon Orange serves as the Quality Assurance and Compliance Manager for the Maryland Transportation Authority (MDTA), where she plays a pivotal role in ensuring the integrity and efficiency of electronic tolling operations across the state. With a robust background in project management and operational development, Shannon leverages her extensive managerial experience to oversee compliance initiatives that enhance service delivery for both residential and commercial motorists. Her expertise in leadership development and personnel management enables her to cultivate a high-performing team dedicated to excellence in customer service.

Currently, Shannon is spearheading key projects aimed at optimizing toll collection processes and improving user experience through innovative technology solutions. By implementing rigorous quality assurance protocols, she ensures that MDTA meets regulatory standards while also enhancing operational efficiency. Her commitment to change management is evident in her ability to adapt to the evolving landscape of transportation services, fostering partnerships with stakeholders to drive continuous improvement.

In her role, Shannon emphasizes the importance of collaboration and communication, working closely with cross-functional teams to align organizational goals with the needs of the community. Her proficiency in finance and commercial banking further supports her efforts in managing budgets and resources effectively, ensuring that projects are completed on time and within scope. As a dynamic leader, Shannon Orange is dedicated to advancing the mission of the Maryland Transportation Authority, striving to create a seamless and reliable tolling experience for all users.