Shanicka C
Technical Support Associate II at Resideo | Louisville Metropolitan Area
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Shanicka C. currently serves as an Electronics Technician II at Kroger, where she plays a pivotal role in ensuring the seamless operation of both company and third-party devices. With a strong focus on conducting in-depth evaluations and repairs, Shanicka is adept at troubleshooting a wide range of electronics, including scanners, tablets, and computers. Her expertise extends to updating operating systems and firmware, particularly within Windows 10 and Android environments, to guarantee optimal performance and reliability of essential devices.
In her role, Shanicka leverages her skills in software installation and corrective and preventive action (CAPA) to address technical issues proactively, ensuring that operational disruptions are minimized. Her meticulous attention to detail and commitment to excellence make her an invaluable asset to the Kroger team. Additionally, her proficiency in utilizing SaaS applications enhances communication and streamlines processes, allowing for efficient collaboration across departments.
Shanicka's background in client and customer onboarding further enriches her role, as she is able to provide tailored support and training to team members and clients alike. Her interpersonal skills foster strong relationships, enabling her to effectively convey complex technical concepts in an accessible manner. As she continues to expand her knowledge of client products and services, Shanicka remains dedicated to driving innovation and efficiency within the electronics sector at Kroger, positioning herself as a key contributor to the company’s technological advancement and operational success.
Technical Support Associate II at Resideo in October 2024 to Present
Electronics Technician II at Kroger in July 2023 to August 2024
Operations Support Lead at McKesson in February 2022 to April 2023
Health Services Associate at McKesson in July 2021 to February 2022
Customer Service Representative at RemX | The Workforce Experts in December 2020 to July 2021
Technical Support Representative I at Spectrum in July 2018 to September 2020
Banking and Credit Card Representative at Teleperformance in December 2015 to July 2018
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Berea College, September 2026
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Knowledge Management
Help Desk Support
Microsoft 365
Customer Service
Customer Success
Customer Engagement
Customer Retention
Teamwork
Content Management
Social Media
Online Content Creation
Client Onboarding
Customer Onboarding
Telephone Support
Operating Systems
Software Installation
Online Data Entry
Electronics Repair
Banking
Anti-Money Laundering
Bank Secrecy Act
Data Review
Microsoft Excel
Phone Etiquette
Demographics
Organization Skills
Data Entry
Zendesk
Salesforce
Jira
Microsoft Outlook
Executive Support
Email Management
CRM Databases
Customer Relationship Management (CRM)
System Applications
Employee Learning & Development
Resolutions
Performance Management
Key Performance Indicators
Technical Support
Information Technology
Troubleshooting
Microsoft PowerPoint
Public Speaking
Problem Solving
Microsoft Office
Customer Satisfaction
Administrative Assistance
Database Administration
Project Management
Meeting Scheduling
Risk Analysis
Corrective and Preventive Action (CAPA)
Quality Control
Cross-functional Team Leadership
Team Building
Interpersonal Skills
Coaching
Customer Experience
Computer Literacy
Telecommunications
Critical Thinking
Contact Centers
HTML Scipting
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Discover more about ResideoWhat is Shanicka C email address?
Email Shanicka C at [email protected]. This email is the most updated Shanicka C's email found in 2026.
How to contact Shanicka C?
To contact Shanicka C send an email to [email protected]. (updated on September 04, 2024)
What company does Shanicka C work for?
Shanicka C works for Resideo
What is Shanicka C's role at Resideo?
Shanicka C is Technical Support Associate II
What is Shanicka C's Phone Number?
Shanicka C's phone (**) *** *** 757
What industry does Shanicka C work in?
Shanicka C works in the Information Technology & Services industry.
Shanicka C Email Addresses
Shanicka C Phone Numbers
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