Shakia Smith
Senior Manager, Customer Success Program Manager at Gap Inc. | United States
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Shakia Johnson Smith currently serves as the Senior Manager, Customer Success Program Manager at Gap Inc., where she leverages over a decade of expertise in project and program management to drive success in the newly launched GPS Apparel B2B uniform business. In her role, Shakia is instrumental in establishing innovative processes and procedures that streamline operations and enhance customer satisfaction. Her ability to partner effectively with clients, vendors, and internal stakeholders ensures that the production and fulfillment of uniform products meet the highest standards of quality and efficiency.
Shakia's collaborative approach allows her to deeply understand client business needs, enabling her to scope and define requirements that align with strategic objectives. By utilizing her strong communication skills and analytical mindset, she navigates complex project landscapes, ensuring that all stakeholders are informed and engaged throughout the project lifecycle. Her proficiency in program planning and technical support is complemented by her commitment to delivering exceptional customer service, which is critical in fostering long-lasting client relationships.
In addition to her project management acumen, Shakia is adept at utilizing digital marketing strategies and enhancing user experience (UX) to drive engagement and satisfaction. Her expertise in client relations and her ability to analyze data for informed decision-making position her as a key player in Gap Inc.'s mission to innovate and excel in the competitive apparel market. Through her leadership, Shakia not only contributes to the success of the GPS Apparel initiative but also sets a standard for excellence in customer success management within the organization.
Senior Manager, Customer Success Program Manager at Gap Inc. in April 2022 to Present
Development & Transformation Project Manager at IKEA Group in July 2020 to April 2022
IT Digital Manager at IKEA Group in September 2018 to March 2020
IT Project Coordinator at IKEA Group in November 2017 to September 2018
IT Project Manager (Client Account Manager) at Verizon in June 2014 to November 2017
Help Desk Manager at UAA/SA IT Services at Rutgers University in October 2013 to December 2013
Support Specialist at Digital Classroom Services - at Rutgers University in September 2011 to December 2013
Help Desk Technician at UAA/SA IT Services at Rutgers University in September 2012 to October 2013
Communications Intern at THE ASSOCIATE ALUMNAE OF DOUGLAS COLLEGE in September 2012 to May 2013
Extern - Web Design at Excelerated Performance, LLC / EP Connects in March 2013 to March 2013
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Temple University, Master of Science - MS, November 2026
Rutgers University, B.A., November 2026
John Cabot University, November 2026
Lincoln University, Business Management, November 2026
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Customer Satisfaction
Team Coordination
Account Planning
Renovation
Refining Processes
Hardware Configuration
Business Analysis
Operations
Business Insights
Communication
Headcount Management
Executive-level Communication
Business Process Improvement
Business Process Management
Program Planning
Corporate Communications
Technical Support
Software Installation
Customer Service
Microsoft Office
PowerPoint
Microsoft Excel
Outlook
Microsoft Word
Facebook
Social Networking
Social Media
Computer Hardware
Software
Windows Services
Project Management
Digital Strategy
Business Case
Management Information Systems (MIS)
IT Management
User Experience (UX)
Leadership
Agile Methodologies
Agile & Waterfall Methodologies
Agile Project Management
Digital Marketing
Information Technology
Digital Signage
New Store Planning
Client Relations
Financial Systems
Social Media Marketing
HootSuite
Google Analytics
Scrum
Kanban
JIRA
User Stories
Customer Experience
Software Development
System Administration
Problem Solving
Analytical Skills
Process Improvement
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Discover more about Gap Inc.What is Shakia Johnson Smith email address?
Email Shakia Johnson Smith at [email protected], [email protected] and [email protected]. This email is the most updated Shakia Johnson Smith's email found in 2026.
What is Shakia Johnson Smith phone number?
Shakia Johnson Smith phone number is 8568316655, 3023654395, 2675888144, 2155499929 and 2154737987.
How to contact Shakia Johnson Smith?
To contact Shakia Johnson Smith send an email to [email protected], [email protected] or [email protected]. If you want to call Shakia Johnson Smith try calling on 8568316655, 3023654395, 2675888144, 2155499929 and 2154737987. (updated on September 02, 2024)
What company does Shakia Smith work for?
Shakia Smith works for Gap Inc.
What is Shakia Smith's role at Gap Inc.?
Shakia Smith is Senior Manager, Customer Success Program Manager
What industry does Shakia Smith work in?
Shakia Smith works in the Retail industry.
Shakia Smith Email Addresses
Shakia Smith Phone Numbers
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