Shaina Lynch
Head of LTC Preferred Provider Network at John Hancock | Cambridge, Massachusetts, United States
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Shaina Lynch currently serves as an Annuity Service Representative at John Hancock, where she leverages her extensive industry experience to enhance client support and operational efficiency. In this role, Shaina is instrumental in managing a diverse portfolio of annuity products, including fixed and variable annuities, ensuring seamless service delivery and compliance with regulatory standards. Her expertise in product management and analytical skills allows her to identify opportunities for process improvements, streamline workflows, and optimize customer interactions, ultimately driving higher satisfaction and retention.
A key focus of Shaina’s role involves collaborating with cross-functional teams to develop innovative solutions that meet the evolving needs of long-term care clients. Her deep understanding of technology trends enables her to implement digital tools that improve data accuracy, expedite claims processing, and enhance the overall customer experience. Additionally, her knowledge of life insurance and long-term care solutions positions her as a strategic resource for clients seeking comprehensive financial planning options.
Shaina’s passion for delivering high-quality, affordable long-term care solutions aligns with her leadership in managing John Hancock’s LTC Preferred Provider Network. She works diligently to provide access to top-tier care providers, ensuring clients receive the support they need during critical life moments. Her skills in business analysis and process improvement are vital in maintaining operational excellence, while her Series 7 license underscores her proficiency in navigating complex financial products. Overall, Shaina’s blend of industry expertise, technological acumen, and client-centric approach makes her a valuable asset in advancing John Hancock’s mission to deliver innovative, reliable, and accessible insurance solutions.
Head of LTC Preferred Provider Network at John Hancock in March 2024 to Present
AVP, Enjoy Agile Value Stream Owner at John Hancock in February 2021 to March 2024
Sr. Director Strategy and Finance at John Hancock in October 2017 to February 2021
Director, Strategy and Implementation at John Hancock in October 2013 to August 2017
Co-Chair and Co-Founder of the U.S. Chapter of Global Women's Alliance at John Hancock in September 2014 to April 2016
Competition Consultant at John Hancock in October 2012 to October 2013
Abandoned Property Manager at John Hancock in August 2011 to October 2012
Business Analyst II - Process Improvement at John Hancock in May 2009 to July 2011
Market Research Analyst at John Hancock in May 2006 to May 2009
Annuity Service Representative at John Hancock in April 2005 to May 2006
Barista/Assistant Manager at Java House in January 2002 to January 2005
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University of Iowa, Minor, October 2026
The University of Iowa Tippie College of Business, BBA, October 2026
Bettendorf High School
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Microsoft Excel
Technology Trends
Technical Direction
Product Vision
Product Strategy
Product Road Mapping
Product Management
Communication
Business Case Development
Analytical Skills
Project Management
Strategy
Strategic Planning
Team Management
Quantitative Data
Strategy to Execution
Root Cause
Project Plans
Pivot Tables
Key Performance Indicators
Customer Satisfaction
Process Improvement
Life Insurance
Fixed Annuities
Employee Benefits
Marketing
Business Requirements
User Acceptance Testing
Insurance
Financial Services
Lotus Notes
Product Development
Series 7
Variable Annuities
Microsoft Office
Requirements Gathering
Business Analysis
SharePoint
Business Process Improvement
Leadership
Management
Business Strategy
Analytics
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Discover more about John HancockWhat is Shaina Lynch email address?
Email Shaina Lynch at [email protected] and [email protected]. This email is the most updated Shaina Lynch's email found in 2026.
What is Shaina Lynch phone number?
Shaina Lynch phone number is 4014657954 and 5633407810.
How to contact Shaina Lynch?
To contact Shaina Lynch send an email to [email protected] or [email protected]. If you want to call Shaina Lynch try calling on 4014657954 and 5633407810. (updated on April 27, 2025)
What company does Shaina Lynch work for?
Shaina Lynch works for John Hancock
What is Shaina Lynch's role at John Hancock?
Shaina Lynch is Head of LTC Preferred Provider Network
What industry does Shaina Lynch work in?
Shaina Lynch works in the Insurance industry.
Shaina Lynch Email Addresses
Shaina Lynch Phone Numbers
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