Shailey Ovard
Technical Support Engineer at NICE CXone | Draper, Utah, United States
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Shailey Ovard is a seasoned Technical Support Engineer at NICE CXone, where she leverages over 15 years of customer service experience to provide exceptional support to Fortune 500 companies utilizing NICE's cloud-based operating services in their contact centers worldwide. With a robust background in contact center operations, Shailey has honed her expertise in key areas such as Automatic Call Distribution (ACD), Interactive Voice Recognition (IVR) systems, and Quality Management/Workforce Optimization. Her role involves not only troubleshooting complex technical issues but also ensuring that clients maximize the efficiency of their virtual contact center solutions and social media services.
Shailey's extensive supervisory experience, spanning over seven years, equips her with the leadership skills necessary to guide teams through challenging technical scenarios while fostering a culture of continuous learning and development. Her passion for adult education and training is evident in her approach to customer support, where she emphasizes knowledge transfer and empowerment, enabling clients to navigate the intricacies of NICE CXone's offerings confidently.
In addition to her technical acumen, Shailey is proficient in various software applications, including MS Office Suite, which enhances her ability to create detailed reports and presentations that communicate complex data effectively. Her involvement in projects related to Automation Studio and AI integration showcases her commitment to staying at the forefront of technological advancements in the customer experience landscape. As a dedicated professional, Shailey Ovard continues to make significant contributions to the success of NICE CXone and its clients, ensuring they thrive in an increasingly digital and automated world.
Technical Support Engineer at NICE CXone in October 2021 to Present
Trainer/Instructor at Maximus in September 2018 to October 2021
Administrative Assistant at East Ridge Designs LLC in January 2006 to August 2009
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Instructor-led Training
Customer Support
Cloud Applications
Adobe Acrobat
Cloud Storage
Amazon Web Services (AWS)
Next generation desktop
Salesforce
Teaching
Distance Learning
E-Learning
Troubleshooting
Contact Center Technology
Software as a Service (SaaS)
Employee Learning & Development
Contact Center Management
Contact Center Operations
Call Center Administration
Customer Engagement
Construction Management
Call Center Development
People Management
Employee Relations
Contact Centers
Customer Service
Time Management
Case Management
Teamwork
Payroll Administration
Administrative Assistance
Construction
granite fabrication
Cabinetry
QuickBooks
Computer Networking
IT engineering
Artificial Intelligence (AI)
IVR
Employee Training
Training & Development
Management
Adult Education
Cloud Computing
IT Management
Career Management
Information Technology
Security
Onboarding
IT Operations
Customer Experience
Business Process
Leading Meetings
Employee Engagement
Conflict Management
Interpersonal Skills
Constructive Feedback
Building Effective Relationships
Delegation
CXone
Workforce Management
Difficult Situations
Interpersonal Communication
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Discover more about NICE CXoneWhat is Shailey Ovard email address?
Email Shailey Ovard at [email protected] and [email protected]. This email is the most updated Shailey Ovard's email found in 2026.
What is Shailey Ovard phone number?
Shailey Ovard phone number is 8015720806.
How to contact Shailey Ovard?
To contact Shailey Ovard send an email to [email protected] or [email protected]. If you want to call Shailey Ovard try calling on 8015720806. (updated on August 25, 2024)
What company does Shailey Ovard work for?
Shailey Ovard works for NICE CXone
What is Shailey Ovard's role at NICE CXone?
Shailey Ovard is Technical Support Engineer
What industry does Shailey Ovard work in?
Shailey Ovard works in the Computer Networking industry.
Shailey Ovard Email Addresses
Shailey Ovard Phone Numbers
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