Seth Gerstman
Director, Workforce Optimization at SEFCU | Schenectady, New York, United States
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Seth Gerstman serves as the Director of Workforce Optimization at SEFCU, where he leverages over 19 years of extensive experience in customer care and operations to drive excellence across the organization’s expansive network of 50+ sites. In this pivotal role, Seth is responsible for enterprise workforce analysis and capacity planning, ensuring that the right work is allocated to the right people at the right time. His strategic oversight not only enhances operational efficiency but also significantly improves customer satisfaction—a core value at SEFCU.
Seth's expertise in call center operations and workforce planning is instrumental in optimizing resources and processes, allowing employees to engage in community service and volunteer activities that embody SEFCU’s mission of “Changing Lives Every Day.” By implementing innovative performance management strategies and fostering strong vendor relationships, he has successfully navigated the complexities of both nearshore and offshore outsourcing, enhancing the overall effectiveness of SEFCU's contact centers.
His leadership skills shine through in his ability to build and develop high-performing teams, cultivating an environment that prioritizes customer retention and satisfaction. With a keen focus on team building and individual development, Seth empowers his staff to excel in their roles, ultimately contributing to a culture of continuous improvement. As he continues to refine workforce optimization strategies, Seth remains dedicated to enhancing the member experience while driving operational success throughout SEFCU's diverse service landscape.
Director, Workforce Optimization at SEFCU in May 2018 to Present
Director Customer Service Operations at Spectrum (formerly Time Warner Cable) in February 2014 to May 2018
Regional Manager, Customer Care Perfomance and Operations - East Region at Spectrum (formerly Time Warner Cable) in February 2010 to February 2014
Operations - Albany Market at Spectrum (formerly Time Warner Cable) in April 1999 to February 2010
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Management
Workforce Management
Customer Service
Telecommunications
Call Centers
VoIP
Troubleshooting
Customer Satisfaction
Customer Experience
Team Leadership
Vendor Relationship Management
Contact Centers
Business Analysis
Business Strategy
Workforce Planning
Team Building
Customer Retention
Vendor Management
Process Improvement
Project Management
Leadership
Cross-functional Team Leadership
Business Process Improvement
Voice over IP (VoIP)
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Discover more about SEFCUWhat is Seth Gerstman email address?
Email Seth Gerstman at [email protected] and [email protected]. This email is the most updated Seth Gerstman's email found in 2026.
How to contact Seth Gerstman?
To contact Seth Gerstman send an email to [email protected] or [email protected].
What company does Seth Gerstman work for?
Seth Gerstman works for SEFCU
What is Seth Gerstman's role at SEFCU?
Seth Gerstman is Director, Workforce Optimization
What is Seth Gerstman's Phone Number?
Seth Gerstman's phone (212) ***-*564
What industry does Seth Gerstman work in?
Seth Gerstman works in the Telecommunications industry.
Seth Gerstman Email Addresses
Seth Gerstman Phone Numbers
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