Serge Sm
IT Infrastructure Engineer at McDonald's | Mississauga, Ontario, Canada
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Serge Sm is a dynamic IT Infrastructure Engineer at McDonald's, where he plays a pivotal role in shaping the technological landscape of the global fast-food giant. With a strong focus on innovation and problem-solving, Serge is dedicated to transforming project requirements into sustainable solutions that enhance operational efficiency and customer experience. His current responsibilities involve coordinating the introduction of new hardware across various locations, ensuring that all stakeholders are engaged in a seamless integration process.
As a key member of the Global Technology Team, Serge is instrumental in developing IT facilities standards that encompass restaurant technology fixturing, placement, and connectivity. His expertise in data analytics and business analysis allows him to assess and optimize technology deployments, ensuring that they align with McDonald's strategic objectives. Serge collaborates closely with vendors and internal teams, including Quality Assurance, to ensure that all technology implementations meet the highest standards of performance and reliability.
In addition to his technical skills, which include proficiency in wireless technologies, RFID access control systems, and anti-theft solutions, Serge is also adept at creating professional video documentaries that showcase technology initiatives and their impact on the business. His attention to detail and commitment to excellence have earned him recognition for successfully managing multiple projects simultaneously, often exceeding expectations. Serge's passion for technology and continuous improvement positions him as a valuable asset to McDonald's, driving innovation and enhancing the customer experience through cutting-edge IT solutions.
IT Infrastructure Engineer at McDonald's in May 2023 to Present
Team Lead, Ontario at Birlasoft in January 2020 to May 2023
Information Technology Business System Analyst at Invacare Corporation in October 2017 to January 2020
Technical Specialist CTP & CTR Technology at Canadian Tire Corporation in April 2017 to October 2017
Technical Specialist, TECHNOLOGY Lab at Canadian Tire Corporation in November 2015 to April 2017
Systems Administrator III at Sears Canada in December 2014 to November 2015
Senior Field Services Analyst - Digital Workspace Services at BMO Financial Group in May 2014 to December 2014
EUS Analyst II - Technology Logistics at Loblaw Companies Limited in December 2010 to January 2014
Systems Specialist: VoIP Class IV at ALOE Systems, Inc. in September 2009 to December 2010
Systems Specialist: RFID at GAO RFID in November 2008 to June 2009
Systems Expert at DATALOGIC/PSC, E.E. Gmbh. in May 2006 to October 2008
Technical Account Expert at Siemens in November 2003 to April 2005
Project Department Manager at Service Plus Group, Moscow in March 2000 to November 2003
Y2K Consultant at TerraLink in February 1999 to February 2000
Store Systems Supervisor at McDonald's in December 1996 to February 1999
Retail Group Team Lead at ICL Group in March 1993 to December 1996
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MIPT, Master's degree, November 1985 to November 1991
1567, General Academic
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Technical Design
Integration Strategies
Data Integration
Communication
Data Analytics
Business Relationship Management
Computer Hardware
Hardware Installation
Requirements Analysis
Office 365
Coaching
Cloud Computing
Zoom
Information Technology
Hardware
Business Analysis
Integration
Troubleshooting
Retail
Wireless
Vendor Management
Product Management
Mobile Devices
Printer Support
Wireless Technologies
Agile Methodologies
Technical Support
Operating Systems
VMware
Problem Solving
Customer Service
RFID+
Help Desk Support
Proof of Concept
Complex Analysis
Retail/Warehouse Scales, Thermal and Matrix Barcode Label and Card Printers.
CUSTOMER SERVICE AND SUPPORT – ELEVEN YEARS EXPERIENCE.
PC, Routers, Storage, RAID.
Advanced MS Office tools.
TECHNICAL WRITING – FIVE YEARS EXPERIENCE.
RFID Access Control Tags / Controllers
Barcode Scanners, Portable Data Collection Terminals.
Anti-theft RadioMagnetic, Acousto Magnetic, ElectroMagnetic solutions.
CCTV SpeedDomes, Fixed Cameras, Rail Cameras, Control and Videoservers.
Creating professional video documentary
Complex Testing
Documentary Movie Making
Network Monitoring Tools
Application Support
System Administration
Business Operations Resolving Issues
Resolving Issues
Build Strong Relationships
Work Under Minimal Supervision
Technical Documentation
Interpersonal Skills
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Discover more about McDonald'sWhat is Serge Sm email address?
Email Serge Sm at [email protected], [email protected] and [email protected]. This email is the most updated Serge Sm's email found in 2026.
What is Serge Sm phone number?
Serge Sm phone number is +16476860478.
How to contact Serge Sm?
To contact Serge Sm send an email to [email protected], [email protected] or [email protected]. If you want to call Serge Sm try calling on +16476860478. (updated on February 15, 2025)
What company does Serge Sm work for?
Serge Sm works for McDonald's
What is Serge Sm's role at McDonald's?
Serge Sm is IT Infrastructure Engineer
What industry does Serge Sm work in?
Serge Sm works in the Information Technology & Services industry.
Serge Sm Email Addresses
Serge Sm Phone Numbers
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