Sendil Chettiar
Contact Centre Team Coach -DHL EXPRESS INDIA PVT LTD at DHL Express India | Chennai, Tamil Nadu, India
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Sendil Chettiar is a seasoned logistics and customer service professional with over 14 years of comprehensive experience in logistics operations, customs clearance, and client coordination. Currently serving as the Contact Centre Team Coach at DHL Express India Pvt Ltd, Sendil plays a pivotal role in driving operational excellence and enhancing customer satisfaction within one of the world's leading express logistics providers. His current role involves leading a dynamic contact centre team, where he is responsible for achieving key performance targets, maintaining high service quality standards, and fostering a customer-centric culture.
In his capacity as Team Coach, Sendil leverages his extensive expertise in supply chain operations, sales strategy, and service levels to streamline communication processes and optimize team performance. He actively mentors team members, guiding them to resolve complex customer issues proactively and efficiently, often achieving resolution in a single call. His focus on tailored customer engagement and attentive problem-solving has contributed to consistently high satisfaction ratings and improved client retention.
Sendil’s key projects include implementing sustainable business strategies within the contact centre, enhancing workflow efficiencies through data-driven insights such as VLOOKUP and sales management tools, and developing training modules that emphasize service excellence and compliance with customs documentation standards. His skills in sales operations, financial transaction processing, and teamwork enable him to foster a collaborative environment that encourages continuous improvement. With a dedicated approach to delivering exceptional customer service and operational excellence, Sendil Chettiar continues to be a valuable asset to DHL Express India, driving growth and reinforcing the company's reputation for reliability and customer satisfaction in the logistics industry.
Contact Centre Team Coach -DHL EXPRESS INDIA PVT LTD at DHL Express India in August 2022 to Present
CUTOMER CENTRE EXECUTIVE at DHL Express India in September 2018 to July 2022
Classifier Agent - Import Customs Clearance Team at DHL Express India in June 2014 to April 2018
Clearance Agent - Import Customs Clearance Team at DHL Express India in December 2009 to May 2014
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Welingkars Institute of Management, Mumbai, Postgraduate in Supply Chain Management, September 2026
Ramniranjan Jhunjhunwala College (Autonomous), Bachelor of Commerce - BCom, September 2026
gurukul college of commerce, Bachelor of Commerce - BCom, September 2026
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Client Relations
Commercial Business Development
Cross-Selling
Business Development
Daily Reports
Written Communication
TAT
Root Cause Analysis
E-Commerce
Soft Skills
Sales and Marketing
Sales Strategy
Merchandising
Critical Thinking
Creative Problem Solving
Procurement
Campaigns
Back-end Operations
Hlookups
Marketing
Marketing Campaign Management
Publishing
Research Skills
VLOOKUP
Reporting Metrics
Purchase Orders
Logistical Planning
Contract Negotiation
Exim
Team Management
Financial Transaction Processing
Business Control
Process Excellence
Online Help
Product Marketing
Customer Reporting
Customer Engagement
Business Process Improvement
Interpersonal Skills
Coaching
Exceeding Customer Expectations
Oral Communication
Performance Motivation
Relationship Development
Building Performance
Presentation Skills
DGFT
Export Documentation
Import Compliance
Customs Regulations
Customs Clearance
Complaint Management
Office Administration
Cross-border Transactions
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Data Entry
Enquiries
Import Export
Project Planning
Data Import/export
Import/Export Operations
Mail Servers
Service Levels
Purchasing
IOP
Organization Skills
English
Phone Etiquette
Sales Management
Sales
Consultative Selling
Strategic Thinking
Relationship Building
Presentations
Customer Satisfaction
Sales Operations
Sustainable Business Strategies
Sales Processes
Corporate Sales
Supply Chain Operations
Problem Solving
Inventory Management
Operations Management
Operations
Cargo Operations
Air Freight
Customer Service
Customer Service Representatives
Customer Relationship Management (CRM)
Business Analysis
Strategic Planning
Analytical Skills
Customer Support
Teamwork
Key Performance Indicators
Customer Retention
Communication
Customer Experience
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Discover more about DHL Express IndiaWhat is Sendil Chettiar email address?
Email Sendil Chettiar at [email protected]. This email is the most updated Sendil Chettiar's email found in 2026.
How to contact Sendil Chettiar?
To contact Sendil Chettiar send an email to [email protected]. (updated on July 29, 2025)
What company does Sendil Chettiar work for?
Sendil Chettiar works for DHL Express India
What is Sendil Chettiar's role at DHL Express India?
Sendil Chettiar is Contact Centre Team Coach -DHL EXPRESS INDIA PVT LTD
What is Sendil Chettiar's Phone Number?
Sendil Chettiar's phone (**) *** *** 138
What industry does Sendil Chettiar work in?
Sendil Chettiar works in the Transportation/Trucking/Railroad industry.
Sendil Chettiar Email Addresses
Sendil Chettiar Phone Numbers
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