Selene Chilton

Q: What is Selene Chilton email address?

Email Selene Chilton at selenechilton@gmail.com and schilton@humana.com. This email is the most updated Selene Chilton's email found in 2026.

Q: How to contact Selene Chilton?

To contact Selene Chilton send an email to selenechilton@gmail.com or schilton@humana.com. If you want to call Selene Chilton try calling on 19788058725. (updated on May 22, 2025)

Senior UX Researcher at Humana | United States

About Selene Chilton

Selene Chilton is a dedicated UX Researcher at Humana, where she leverages her expertise in both qualitative and quantitative research methodologies to enhance the member experience. In her current role, Selene focuses on deepening members’ understanding of their health plans, costs, claims, benefits, and coverage options. By conducting in-depth user interviews, evaluative research, and generative studies, she uncovers valuable insights that inform the design of intuitive, user-centered digital solutions. Her work aims to empower members with the knowledge they need to navigate their healthcare plans confidently, promoting self-servicing and reducing the volume of support calls.

Selene’s skill set encompasses a broad spectrum of research techniques, including tree testing, card sorting, and concept development, which she applies to optimize information architecture and streamline user flows. Her expertise in UX design complements her research, enabling her to translate insights into actionable design improvements that enhance usability and engagement. Additionally, Selene employs social media analytics to gather real-world user feedback, further enriching her understanding of member needs and behaviors.

Key projects she has contributed to at Humana include redesigning member portals for easier access to plan details, developing educational content to clarify complex benefits, and implementing user testing protocols to validate new features. Her data-driven approach ensures that solutions are both effective and aligned with user expectations, ultimately fostering greater member satisfaction and operational efficiency. With her passion for discovery and her strategic application of research techniques, Selene continues to drive meaningful improvements in healthcare experiences through innovative UX research.

Selene Chilton Work

UX Researcher at Aetna, a CVS Health Company in February 2020 to Present

Senior UX Researcher at Humana in July 2023 to Present

UX Researcher at Humana in May 2023 to July 2023

Selene Chilton Education

University of Baltimore, Master of Science - MS in Interaction Design and Information Architecture, August 2026

Central Connecticut State University, Bachelor of Arts - BA, August 2026

Selene Chilton Skills

Quantitative Research

User Research

Qualitative Research

About Selene Chilton's Current Company

Humana

Discover more about Humana

Frequently Asked Questions about Selene Chilton

What is Selene Chilton email address?

Email Selene Chilton at [email protected] and [email protected]. This email is the most updated Selene Chilton's email found in 2026.

What is Selene Chilton phone number?

Selene Chilton phone number is 19788058725.

How to contact Selene Chilton?

To contact Selene Chilton send an email to [email protected] or [email protected]. If you want to call Selene Chilton try calling on 19788058725. (updated on May 22, 2025)

What company does Selene Chilton work for?

Selene Chilton works for Humana

What is Selene Chilton's role at Humana?

Selene Chilton is Senior UX Researcher

What industry does Selene Chilton work in?

Selene Chilton works in the Higher Education industry.