Sebastien Guerry

Q: What is Sebastien Guerry email address?

Email Sebastien Guerry at sebastien.guerry@desjardins.fr. This email is the most updated Sebastien Guerry's email found in 2026.

Q: How to contact Sebastien Guerry?

To contact Sebastien Guerry send an email to sebastien.guerry@desjardins.fr. (updated on September 30, 2024)

Analyst at Desjardins | Canada

About Sebastien Guerry

Sebastien Guerry currently serves as a Senior Analyst within the Monte-Carlo squad at Desjardins, where he leverages his extensive expertise in contact center technologies, particularly with Genesys products such as CX-Insight and Pulse. In this dynamic role, Sebastien embraces the challenge of organizing his team within an agile framework, ensuring that projects are executed efficiently and effectively. His multifaceted skill set allows him to seamlessly transition between various roles, including Product Owner and Scrum Master, where he drives the team towards achieving project milestones while fostering a collaborative environment.

Sebastien's proficiency in call center development and business intelligence is complemented by his advanced knowledge of the Genesys Pure platform, enabling him to design innovative solutions that meet client needs. He excels in assessing project scopes, conducting audits, and providing strategic advice, which is crucial for the successful implementation of technology solutions. His ability to mentor team members and manage tasks effectively ensures that the squad operates at peak performance, delivering high-quality results.

In addition to his technical acumen, Sebastien is adept at creating comprehensive documentation tailored to client methodologies, which enhances communication and alignment within project teams. His commitment to continuous improvement and his passion for integrating cutting-edge technologies into business processes position him as a valuable asset to Desjardins and the broader telecommunications industry. Through his leadership and analytical skills, Sebastien Guerry is not only driving project success but also contributing to the evolution of customer experience management in the contact center landscape.

Sebastien Guerry Work

Analyst at Desjardins in September 2023 to Present

Contact Center Solutions Integrator at Inoria in September 2019 to August 2023

Genesys Specialist & CTI then Senior CC Solutions Integrator at Nu Echo in July 2013 to May 2019

Sebastien Guerry Education

Université de Poitiers, Diplôme d’Études Approfondies (D.E.A – Postgraduate pre-PhD diploma), October 2026

3iL Ingénieurs, Diplôme d’Ingénieur en Informatique (French engineering diploma in Computer Science), October 2026

Université de Reims Champagne-Ardenne, Diplôme Universitaire de Technologie (D.U.T. - two-year technical degree in Computer Science), October 1998 to October 2026