Scott Matt
Customer Success Manager at Forcepoint | Burlingame, California, United States
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Scott Matt is a seasoned Customer Success Manager at Forcepoint, where he leverages his extensive background in customer support and technology to drive exceptional outcomes for clients. With a career that began in the gaming industry at Sega, Scott developed a deep understanding of customer needs and support dynamics. His pivotal role at Sony's emerging PlayStation customer support center allowed him to not only establish foundational customer service policies but also to create a culture of excellence that prioritized user satisfaction.
At Forcepoint, Scott is at the forefront of driving tech support solutions that ensure the success of customers navigating complex cybersecurity challenges. His expertise in Quality Assurance and tech support, combined with a passion for delivering top-notch customer experiences, enables him to build strong relationships with clients, guiding them through the intricacies of Forcepoint's offerings. Scott is currently leading key projects that focus on enhancing customer engagement and satisfaction, utilizing his skills in document design and world-building to create comprehensive support resources.
His experience with mobile games, social games, and various gaming platforms like Xbox 360 and PS3 enriches his ability to relate to clients from diverse backgrounds, ensuring that their unique needs are met with tailored solutions. As a dedicated advocate for customer success, Scott Matt continues to drive initiatives that not only resolve immediate technical issues but also foster long-term partnerships, positioning Forcepoint as a leader in customer-centric cybersecurity solutions.
Customer Success Manager at Forcepoint in August 2020 to Present
Community Manager at OhmConnect in June 2017 to February 2020
L3 Customer Support Supervisor, Knowledgebase Administrator, Voice Talent at Roku in March 2015 to February 2017
Tech Support Representative & Voice Talent at Demandforce in August 2014 to January 2015
Customer Care Specialist at Picaboo in August 2012 to August 2014
Game Designer, P.R., Q/A Manager, Voice Talent/Coach, Product Evangelist at Judobaby in September 2009 to November 2011
Consumer Service Manager, Quality Assurance for Consumer Service. at Gazillion Entertainment in January 2009 to May 2009
Game Designer, Consumer Service/Tech Support, QA at Electronic Arts in January 2004 to January 2009
Game Designer at Backbone Entertainment in September 2005 to September 2006
Software Quality Assurance Lead at Crystal Dynamics in May 1993 to November 2005
Q/A Tester at Konami Digital Entertainment in January 2005 to March 2005
Software Quality Assurance, Test Scenario Script Writer at Liberate Technologies in September 1999 to February 2002
Consumer Service Director, Asst. Producer, Software Evaluator, Software Scout, Marketing Assistant at ASCII Entertainment in September 1996 to September 1997
Consumer Support, Tip Writer, 3rd Party Software and Peripherals Quality Assurance, Voice Talent at Sony Computer Entertainment America in November 1991 to April 1995
Customer Support Section Leader at Sega of America, Inc. in January 1991 to January 1994
E2 Plane Captain at US Navy in January 1986 to January 1988
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Lynbrook High School, July 1982 to July 1986
Andrew P. Hill High School, Diploma, July 1982 to July 1986
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Team Leadership
New Product Implementations
CSM
Gainsight
Relational Databases
Client Relations
Service Standards
Written Communication
Customer Service Management
Performance Metrics
Customer Reviews
Renewal Retention
Customer Onboarding
Team Collaboration
Churn Management
Software Support
Organization Skills
Cyber Threat Intelligence (CTI)
Threat Detection
Cybersecurity
Insider Threat Detection
Startups
Network Security
Account Management
Clarity
Attention to Detail
Writing
Multitasking
Cross-functional Team Leadership
Zendesk
Chat
Key Performance Indicators
Microsoft Outlook
Time Management
Windows
Technical Support
Help Desk Support
Confidentiality
Microsoft Excel
Software as a Service (SaaS)
CRM Software
Customer Service Representatives
Customer Relationship Management (CRM)
Customer Satisfaction
Problem Solving
Oral Communication
Analytical Skills
Customer Engagement
Communication
Customer Success
Customer Service
Call Center Development
Troubleshooting
Customer Retention
Customer Experience
Leadership
Quality Assurance
Game Design
Video Games
Game Development
Mobile Games
User Interface
Artificial Intelligence
User Interface Design
Concept Design
Scripting
Video Game Development
Feature Design
Software Quality Assurance
Testing
Test Planning
Customer Insight
Maya
JIRA
salesforce
Slack
Management
Customer Support
Supervisory Skills
Team Management
Gameplay
Game Mechanics
Wii
Level Design
Xbox 360
Perforce
Social Games
PS3
MMO
Game Balance
Information Design
Document Design
World Building
FPS
Multiplayer
Zoom
Game Designer
Tech-Support/C.S.
QA/Tester
Intercom
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Discover more about ForcepointWhat is Scott Matt email address?
Email Scott Matt at [email protected], [email protected] and [email protected]. This email is the most updated Scott Matt's email found in 2026.
How to contact Scott Matt?
To contact Scott Matt send an email to [email protected], [email protected] or [email protected]. (updated on August 27, 2024)
What company does Scott Matt work for?
Scott Matt works for Forcepoint
What is Scott Matt's role at Forcepoint?
Scott Matt is Customer Success Manager
What is Scott Matt's Phone Number?
Scott Matt's phone (213) ***-*146
What industry does Scott Matt work in?
Scott Matt works in the Computer Software industry.
Scott Matt Email Addresses
Scott Matt Phone Numbers
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