Scott Hevert
Technical Account Manager at NYSE Euronext | New York, New York, United States
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Scott Hevert currently excels as a Technical Account Manager at NYSE Euronext, where he plays a pivotal role in bridging the gap between global strategic Enterprise clients and the NYSE Technologies organization. With a focus on delivering exceptional customer experiences, Scott leverages his extensive expertise in Technical Account Management and Client Services to ensure that top-tier clients receive tailored solutions that meet their unique needs. His role as a trusted advisor not only involves managing client relationships but also advocating for their interests within the organization, ensuring that their technical requests and issues are addressed promptly and effectively.
Scott's involvement in key projects often centers around enhancing the self-service capabilities and interactive voice response systems that empower clients to navigate complex financial markets with ease. His proficiency in project management and software documentation enables him to oversee the implementation of innovative solutions that drive efficiency and improve client satisfaction. Additionally, Scott's strong analytical skills and experience in vendor management allow him to assess and optimize the performance of various technologies, ensuring that clients benefit from best-in-breed services.
As a single point of escalation for client issues, Scott is adept at problem-solving and crisis management, ensuring that any challenges are swiftly resolved to maintain the integrity of client relationships. His commitment to human factors and customer care further underscores his dedication to understanding client perspectives, ultimately fostering long-term partnerships that contribute to the success of both clients and NYSE Technologies. Through his multifaceted role, Scott Hevert exemplifies the essence of a client advocate, driving innovation and excellence in the financial technology landscape.
Technical Account Manager at NYSE Euronext in September 2011 to Present
New Product Implementation Analyst at ACS, A Xerox Company in December 2009 to August 2011
program manager at AT&T in January 1995 to January 2008
Client Interface / Program Manager at AT&T in June 2004 to April 2007
IVR Program Manager at AT&T in April 2002 to June 2004
Voice Technology Solutions Project Manager at AT&T in December 1999 to April 2002
Production Manager / Methods & Procedures Author at AT&T in October 1997 to December 1999
Associate Finance Manager at AT&T in October 1996 to October 1997
Administrative Associate at AT&T in July 1995 to June 1996
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Montclair State University, BA, August 1990 to August 1994
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CRM
IVR
Management
Process Improvement
Product Management
Project Management
Software Documentation
Vendor Management
Testing
Analysis
Data Center
Financial Markets
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Discover more about NYSE EuronextWhat is Scott Hevert email address?
Email Scott Hevert at [email protected] and [email protected]. This email is the most updated Scott Hevert's email found in 2026.
What is Scott Hevert phone number?
Scott Hevert phone number is 9082760785.
How to contact Scott Hevert?
To contact Scott Hevert send an email to [email protected] or [email protected]. If you want to call Scott Hevert try calling on 9082760785. (updated on August 26, 2024)
What company does Scott Hevert work for?
Scott Hevert works for NYSE Euronext
What is Scott Hevert's role at NYSE Euronext?
Scott Hevert is Technical Account Manager
What industry does Scott Hevert work in?
Scott Hevert works in the Information Technology & Services industry.
Scott Hevert Email Addresses
Scott Hevert Phone Numbers
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