Scott Amsterdam
Consultant at Self Employed | Nashua, New Hampshire, United States
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Scott Amsterdam is a seasoned operations leader with over 25 years of progressive experience in BPO management, renowned for his strategic approach to driving results and optimizing service delivery. Currently serving as a Consultant at Self Employed, Scott leverages his extensive expertise to provide a diverse range of consulting services, including career coaching, resume building, financial planning, and tax preparation. His multifaceted role allows him to apply his deep understanding of workforce management, demand and capacity planning, and KPI development to help clients achieve their professional and financial goals.
In his consulting capacity, Scott focuses on enhancing operational efficiency and fostering strong client relationships through tailored solutions that emphasize process improvement and data-driven decision-making. His proficiency in demand forecasting, KPI dashboards, and vendor management enables him to deliver actionable insights that support sustainable growth. Scott’s ability to establish cross-functional relationships with peers and C-suite executives ensures alignment with organizational objectives, making him a trusted advisor for strategic planning and execution.
Beyond his core consulting work, Scott’s background in leading multi-functional teams—including WFM, training, QA, and data analysis—positions him as a valuable resource for organizations seeking to streamline their operations and improve service quality. His expertise in supply chain management and business process optimization further complements his consulting offerings, allowing him to address complex challenges with innovative, results-oriented solutions. Whether guiding clients through career transitions or helping businesses enhance their operational frameworks, Scott Amsterdam’s comprehensive skill set and industry insights make him a distinguished leader in the field.
Consultant at Self Employed in April 2019 to Present
Director of WFM and Productivity at Appen in November 2023 to April 2024
Vice President, Workforce Management & Operations at Elevate K-12 in June 2022 to June 2023
Director, Resource Planning / Global Workforce Management at OnProcess Technology in May 2015 to February 2022
Senior Manager of Global Business Analytics at OnProcess Technology in March 2010 to May 2015
Senior Manager of Data Operations at OnProcess Technology in January 2008 to March 2010
Senior Production Manager at OnProcess Technology in September 2004 to January 2008
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Tax Preparation
Resume Writing
Career Counseling
Coaching
Driving Results
KPI Implementation
Executive Coaching
Key Performance Indicators
KPI Reporting
KPI Dashboards
Project Management
Data Analysis
Demand Planning
Staff Development
Executive Visibility
Thinking Skills
Executive Team
Customer Success
Critical Thinking
Business Case Preparation
Key Metrics
Presentations
Client Relations
Workforce Management
Cross-functional Team Leadership
Leadership
Management
Process Improvement
Digital Transformation
Forecasting
Six Sigma
Program Management
Vendor Management
Business Process Improvement
Customer Service
Call Center
Business Process
Training
ACD
Business Analysis
Customer Satisfaction
Performance Management
Operations Management
Call Centers
Team Leadership
Supply Chain Management
Access
Supply Chain
Logistics
Contact Centers
Microsoft Access
Visio
Analytics
SAP
Six Sigma Green Belt
Microsoft Office
Salesforce.com
Customer Relationship Management (CRM)
Call center start-up
Reporting & Analysis
Financial Planning
Landmark
WFM Software
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Discover more about Self EmployedWhat is Scott Amsterdam email address?
Email Scott Amsterdam at [email protected]. This email is the most updated Scott Amsterdam's email found in 2026.
How to contact Scott Amsterdam?
To contact Scott Amsterdam send an email to [email protected]. (updated on January 10, 2025)
What company does Scott Amsterdam work for?
Scott Amsterdam works for Self Employed
What is Scott Amsterdam's role at Self Employed?
Scott Amsterdam is Consultant
What is Scott Amsterdam's Phone Number?
Scott Amsterdam's phone (603) ***-*406
What industry does Scott Amsterdam work in?
Scott Amsterdam works in the Computer Software industry.
Scott Amsterdam Email Addresses
Scott Amsterdam Phone Numbers
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