Sandrine Chalard
Customer Success Team Lead – Director of Learning Design & Learner Marketing at CrossKnowledge | Greater Paris Metropolitan Region
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Sandrine Chalard currently serves as the Customer Success Team Lead – Director of Learning Design & Learner Marketing at CrossKnowledge, where she plays a pivotal role in shaping the company's strategic approach to client engagement and learning experience design. In this capacity, Sandrine leverages her extensive expertise in instructional design, learner engagement, and organizational transformation to drive the success of large enterprise clients. Her leadership extends across a multidisciplinary team comprising Customer Success Managers, Learning Designers, and Learner Marketing Consultants, fostering a collaborative environment that emphasizes innovation, operational excellence, and client-centricity.
At CrossKnowledge, Sandrine is instrumental in structuring the service offering, establishing standards, defining deliverables, and implementing performance management tools that enhance operational efficiency. Her strategic oversight ensures that the team consistently delivers high-impact learning solutions aligned with clients’ organizational goals. She also plays a key role in optimizing resource planning, managing P&L, and supporting pre-sales activities to tailor learning strategies that meet diverse client needs.
With a strong background in learning engineering, editorial production, and project management, Sandrine excels in managing complex stakeholder relationships and coordinating the end-to-end design and delivery of digital learning experiences. Her skills in coaching, relation client, and strategy enable her to foster continuous improvement within her team and ensure the delivery of innovative, engaging, and measurable learning programs. Passionate about people development and organizational change, Sandrine’s leadership at CrossKnowledge exemplifies her commitment to transforming learning ecosystems and empowering organizations through strategic learning design and learner marketing initiatives.
Customer Success Team Lead – Director of Learning Design & Learner Marketing at CrossKnowledge in September 2019 to Present
Customer Success Manager – Digital Learning Expert at CrossKnowledge in February 2018 to August 2019
Learning Design Consultant – Instructional Design Lead at CrossKnowledge in September 2016 to January 2018
Instructional Designer – Thales Corporate University at Thales Université in March 2016 to August 2016
Editorial Director, Print & Digital – Scientific and Academic Publications at De Boeck Publisher in January 2007 to January 2014
Senior Editor – Scientific and Academic Publications at De Boeck Publisher in January 2003 to January 2006
Junior Editor – Scientific and Academic Publications at Wolters Kluwer in January 2000 to January 2003
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Université de Rennes I, Master 2 (M2)
Université Paris-Sorbonne, DESS de lettres modernes spécialisées - Option édition
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Conception de contenus
Préparation de copie
Marketing produit
Production éditoriale
Gestion de la relation auteur
Coordination et suivi de fabrication
Stratégie éditoriale
Relationnel auteurs
Coordination éditoriale
Digitalisation de la formation
Ingénierie de formation
Conception de programmes de formation
Animation de formations
Coaching
Digital Learning
Accompagnement au changement
Conseil stratégique L&D
Analyse de la performance (KPIs)
Leadership d’équipe
stratégie de services
Management transversal
Excellence opérationnelle
Gestion financière
Design pédagogique
Formation et développement
Management
Customer success / Client success
Conduite du changement
Gestion de projet
Ingénierie de la formation
Ingénierie pédagogique
E-learning
Relation client
Learner marketing
Strategy
Édition
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Discover more about CrossKnowledgeWhat is Sandrine Chalard email address?
Email Sandrine Chalard at [email protected]. This email is the most updated Sandrine Chalard's email found in 2026.
How to contact Sandrine Chalard?
To contact Sandrine Chalard send an email to [email protected]. (updated on July 03, 2025)
What company does Sandrine Chalard work for?
Sandrine Chalard works for CrossKnowledge
What is Sandrine Chalard's role at CrossKnowledge?
Sandrine Chalard is Customer Success Team Lead – Director of Learning Design & Learner Marketing
What is Sandrine Chalard's Phone Number?
Sandrine Chalard's phone (**) *** *** 402
What industry does Sandrine Chalard work in?
Sandrine Chalard works in the E-learning industry.
Sandrine Chalard Email Addresses
Sandrine Chalard Phone Numbers
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