Sandra Jugel

Sandra Jugel currently serves as a Customer Support Specialist at Reko GmbH & Co. KG, where she plays a pivotal role in ensuring seamless client interactions and operational efficiency. Her expertise encompasses managing professional services tasks with a dedicated team of agents, overseeing the timely handling and assignment of user requests related to various projects. Sandra’s proficiency in administering sophisticated Ticket Management Systems such as SAGE New Classic and Microsoft Navision enables her to streamline issue resolution processes, ensuring that customer inquiries and technical support requests are addressed promptly and effectively.

In her role, Sandra is instrumental in coordinating technical support activities, including the activation of service technicians, troubleshooting via telephone, and facilitating the procurement of replacement parts. Her background in technical troubleshooting and problem-solving is complemented by her experience in managing B2B and B2C online shops, where she oversees marketing strategies and technical conversions to enhance user experience and customer satisfaction. Her skills in data analysis and quality assurance contribute to continuous process improvements, fostering stronger customer relationships and loyalty.

Sandra’s industry-specific knowledge in biotechnology, life sciences, and R&D allows her to understand complex client needs and provide tailored solutions, particularly in managing customer complaints and reklamations. Her comprehensive approach to customer relationship management (CRM) and her ability to coordinate cross-functional teams make her a valuable asset in driving customer retention and operational excellence. Through her dedication and technical acumen, Sandra Jugel consistently delivers high-quality support that aligns with Reko GmbH & Co. KG’s commitment to innovation and customer satisfaction in the biotech and life sciences sectors.