Sandeep Hadap
Process Excellence Specialist @ Amdocs | ITSM, ITOM, ITAM at Amdocs | Mumbai, Maharashtra, India
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Sandeep Hadap is a seasoned Process Excellence Specialist at Amdocs Development Center India LLP, bringing over 15 years of extensive experience in optimizing IT service delivery through his roles as a Business Process Consultant and Business Analyst within the Service Management Office (SMO). His expertise spans critical areas such as IT Service Management (ITSM), IT Operation Management (ITOM), and IT Asset Management (ITAM), where he has consistently demonstrated his ability to drive operational efficiency and enhance service quality.
In his current role, Sandeep has spearheaded several key projects that have significantly improved service delivery metrics. Notably, he successfully reduced emergency changes from 8.68% in FY’22 to an impressive 6.01% in FY’24, which has greatly enhanced overall service stability. His focus on improving Service Level Agreement (SLA) compliance has also yielded remarkable results, increasing from 84.95% to 88.81% over the same period. This commitment to excellence has contributed to a remarkable service availability rate of 99.99% in FY’24, underscoring his dedication to maintaining high standards in IT operations.
Sandeep's skill set includes a strong foundation in Data Center Management, Asset Management, and Service Level Management, complemented by his certification as a ServiceNow System Administrator (CSA). His PMP training further equips him with the project management acumen necessary to lead cross-functional teams effectively. With a passion for continuous improvement and a strategic mindset, Sandeep is committed to leveraging his expertise to drive innovation and operational excellence within Amdocs and the broader IT service management landscape.
Process Excellence Specialist @ Amdocs | ITSM, ITOM, ITAM at Amdocs in December 2020 to Present
Deputy Manager for Managed Services @ Global Cloud Xchange at Global Cloud Xchange in May 2017 to December 2020
Shift Manager for Infrastructure Operations @Amdocs at Amdocs in August 2010 to May 2017
Data Centre Engineer at TATA MOTORS Project (Pune) for Kaizen IT Services in August 2009 to July 2010
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Ramroa Adik Institute of Technology (Dr. D. Y. Patil), Navi Mumbai (2005-2008), Bachelor’s Degree, October 2026
School of Devops, Site Reliability Engineering (SRE) Practitioner Certification, October 2026
Dr. D.Y. Patil Pratishthan's Padmashree Dr. D.Y.Patil Institute Of Engineering and Technology, Diploma, October 2026
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CMDB
Data Center Management
Data Backup Solutions
Asset Management
Six Sigma Green Belt
Project Management
Agile & Waterfall Methodologies
Scaled Agile Framework
S.I.A.M
Business Consulting
IT Asset Management (ITAM)
IT Operation Management (ITOM)
IT Service Management (ITSM)
Data Center Operations
Data Center Infrastructure
Backup & Recovery Systems
Proactive Monitoring
IT Infrastructure Management
Application Performance Management
Customer Service Management
Agent Workspace
Vendor and Supplier Management
Team Management
Team Coordination
Team Coaching
Building Monitoring System (BMS)
Root Cause Problem Solving
Service Level Management
IT Service Catalog
Request Management
Operational Level Agreement (OLA)
Underpinning Contracts
Service-Level Agreements (SLA)
Major Incident Management
Problem Management
Knowledge Management
Customer Relationship Management (CRM)
Performance Analysis and Reporting
Vendor and Supplier Coordination
Disaster Recovery
Cross-functional Team Leadership
Team Leadership
Coaching & Mentoring
Process Governance
Process Consulting
ServiceNow Administration
Service Integration and Management (S.I.A.M)
Business Analysis
PRINCE 2
Agile SCRUM
Project Management (PMP) Trained
Lean Six Sigma Green Belt Trained
Agile Methodologies
SNOW JIRA Integration
ServiceNow Business Process Consulting
Business Process Improvement
IT Operations Management
IT Service Management
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Discover more about AmdocsWhat is Sandeep Hadap email address?
Email Sandeep Hadap at [email protected]. This email is the most updated Sandeep Hadap's email found in 2026.
How to contact Sandeep Hadap?
To contact Sandeep Hadap send an email to [email protected]. (updated on November 11, 2024)
What company does Sandeep Hadap work for?
Sandeep Hadap works for Amdocs
What is Sandeep Hadap's role at Amdocs?
Sandeep Hadap is Process Excellence Specialist @ Amdocs | ITSM, ITOM, ITAM
What is Sandeep Hadap's Phone Number?
Sandeep Hadap's phone (**) *** *** 130
What industry does Sandeep Hadap work in?
Sandeep Hadap works in the Information Technology & Services industry.
Sandeep Hadap Email Addresses
Sandeep Hadap Phone Numbers
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