Sami Heinula, Head of Operations at Concentrix

Sami Heinula

Head of Operations at Concentrix | Helsinki, Uusimaa, Finland

Profile last verified June 2026
Telecommunications Verified Profile Helsinki, Uusimaa, Finland
Verified

Work Email

***@webhelp.com

Last verified May 2026

Personal Email

***@gmail.com

Personal • High Confidence

Phone Number

(**) *** *** 441

Finland • Phone

Free account · No credit card · 5 profiles/month

Sami Heinula Socials
Sami Heinula Work Experience

Head of Operations at Concentrix in February 2023 - Present

Head Of Operations at Webhelp in March 2022 - March 2023

Operations Manager at Webhelp in July 2020 - March 2022

See more See less

Business Operations Manager at Concentrix in November 2015 - June 2020

Operations Team Manager at Concentrix in November 2013 - October 2015

Team Leader at IBM in January 2010 - October 2013

Sami Heinula Skills
Team Leadership Service Delivery Team Management Call Centers Outsourcing IT Service Management CRM Customer Satisfaction Business Analysis Change Management Process Improvement Business Process Improvement Vendor Management ITIL Call Center Troubleshooting System Administration Service Desk IT Management IT Strategy Project Delivery Telecommunications Incident Management Strategy Integration Workforce Management Contact Centers Service-Level Agreements (SLA) Customer Relationship Management (CRM) Requirements Analysis Forecasting Business Process Outsourcing (BPO) Project Management Performance Management Customer Experience Operations Management Business Strategy Management Leadership Customer Service Coaching Teamwork Team Motivation Transition Management Training Client Relations Business Control Ice Hockey Account Management
About Sami Heinula’s Current Company
Concentrix

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.

Discover more about Concentrix
Sami Heinula’s Colleagues
Toka Lu

Toka Lu

Ho Chi Minh City, Vietnam

Customer Service Team Leader

Customer Service Team Lead at Concentrix
(April 2024 – Present)

Osama Zmasad

Osama Zmasad

Amman, Jordan

Customer Service Advisor | Software Engineer

Customer Service Advisor at Concentrix
(September 2025 – Present)

Najla Aloui

Najla Aloui

Tunis, Tunisia

Director Real Estate Facilities French Region chez Concentrix

Real estate Facilities Director at Concentrix
(February 2024 – Present)

Keroles Essam

Keroles Essam

Cairo, Egypt

Customer Success Specialist | Customer Care & Sales | Bilingual (English/Arabic) | Customer Success Background | Client Outreach

Customer Care Representative – AT&T Account at Concentrix
(November 2025 – Present)

Orhan Yenil

Orhan Yenil

Istanbul, Türkiye

Head of Shared Services at Concentrix Türkiye

Head of Shared Services at Concentrix
(October 2025 – Present)

Ibrahim Oubraim

Ibrahim Oubraim

Agadir, Souss-Massa, Morocco

Technical support advisor

Technical support advisor at Concentrix
(April 2025 – Present)

Search similar profiles
Frequently asked questions about Sami Heinula

What is Sami Heinula email address?

Email Sami Heinula at [email protected] and [email protected]. This email is the most updated Sami Heinula's email found in 2026.

How to contact Sami Heinula?

To contact Sami Heinula send an email to [email protected] or [email protected]. (updated on November 29, 2025)

What company does Sami Heinula work for?

Sami Heinula works for Concentrix.

What is Sami Heinula's role at Concentrix?

Sami Heinula is Head of Operations

What industry does Sami Heinula work in?

Sami Heinula works in the Telecommunications industry.

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