Sameera F
Cybersecurity Administrator at Motorola Solutions | Greater Chicago Area
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Sameera F. serves as a System Infrastructure Administrator at Motorola Solutions, where she plays a pivotal role in ensuring the reliability and availability of mission-critical radio systems that are essential for public safety. With a strong foundation in technical support and troubleshooting, Sameera is adept at managing incident resolution processes, ensuring that both commercial and government customers receive timely and effective assistance. Her expertise in ITIL frameworks enables her to implement best practices in incident management, driving continuous improvement in service delivery.
In her current role, Sameera is responsible for providing remote technical support, which involves addressing new and existing tickets while collaborating closely with customers and field teams. Her proficiency with ITSM tools such as ServiceNow, Remedy, and Jira allows her to efficiently track incidents and manage workflows, ensuring that all issues are resolved in a timely manner. Additionally, her skills in documentation management and compliance monitoring help maintain high standards of operational excellence, ensuring that all processes are well-documented and adhere to industry regulations.
Sameera's technical proficiencies extend to Virtual Desktop Infrastructure (VDI) technologies, including RDS, VMware, and Hyper-V, as well as a solid understanding of networking protocols like TCP/IP. This diverse skill set not only enhances her troubleshooting capabilities but also positions her as a valuable resource for her team. Her commitment to delivering exceptional customer support, coupled with her adaptability and strong communication skills, enables her to navigate complex challenges while fostering a collaborative team environment. Through her work, Sameera contributes significantly to Motorola Solutions' mission of enhancing public safety and delivering outstanding customer experiences.
Cybersecurity Administrator at Motorola Solutions in November 2024 to Present
Infrastructure Analyst at Motorola Solutions in November 2023 to October 2024
Career Break at Career Break in November 2018 to October 2023
Technical Support Specialist at Motorola Solutions in September 2018 to October 2018
Junior Data Analyst at Zan Global Solutions in September 2015 to April 2017
Information Technology Help Desk at Atech Solutions Group in December 2013 to November 2014
Technology Training Coordinator Assistant at Northeastern Illinois University in July 2012 to December 2013
Unit Concierge at NorthShore University HealthSystem in March 2011 to June 2012
Office Manager at Hana Dental Center in June 2007 to January 2011
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Northeastern Illinois University, Bachelor's degree
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System Configuration
Critical Thinking
Remote User Support
Troubleshooting
Customer Support
System Maintenance
User Testing
Interpersonal Skills
Root Cause Analysis
Root Cause
Training Material
Telephone Support
Written Communication
Incident Response
IT Escalation
System Administration
Technical Support
Infrastructure
Customer Relationship Management (CRM)
Service-Level Agreements (SLA)
Radio systems troubleshooting
Medical Billing
Insurance Billing
Office 365
Insurance
Internet Protocol Suite (TCP/IP)
Documentation
Conflict Management
Presentation Skills
Help Desk Support
Ad Hoc Reporting
Desktop Application Support
Communication
IT Documentation
Remote Desktop
Office Administration
Business Requirements
SQL Queries
Reporting
McAfee Security Suite
ITIL Implementation
Federal Security Clearance
Service Now
Network Troubleshooting
Remote Troubleshooting
Active Directory
Technical problem solving
ServiceNow
BMC Remedy Ticketing System
Wireless Networking
Genesys Cloud
Virtual Private Network (VPN)
Microsoft Office Suite
Microsoft Publisher
TeamViewer
Data Entry
Crystal Reports
Epic Systems
Windows Installation
Customer Service
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Discover more about Motorola SolutionsWhat is Sameera F email address?
Email Sameera F at [email protected]. This email is the most updated Sameera F's email found in 2026.
How to contact Sameera F?
To contact Sameera F send an email to [email protected]. (updated on September 07, 2024)
What company does Sameera F work for?
Sameera F works for Motorola Solutions
What is Sameera F's role at Motorola Solutions?
Sameera F is Cybersecurity Administrator
What is Sameera F's Phone Number?
Sameera F's phone (**) *** *** 327
What industry does Sameera F work in?
Sameera F works in the Computer Software industry.
Sameera F Email Addresses
Sameera F Phone Numbers
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