Sameer Khan
User Support Specialist (Silverware POS) at Fullsteam | Brampton, Ontario, Canada
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Sameer M Khan is an accomplished IT Support Specialist at Fullsteam, where he plays a pivotal role in ensuring the seamless operation of Silverware POS systems for a diverse clientele. With over five years of hands-on experience in IT support, Sameer has honed his skills in providing Level 1 technical support to thousands of clients, expertly managing over 200 support calls each week. His commitment to excellence is evident in his impressive average resolution time of under 10 minutes, which reflects his ability to prioritize workloads effectively while maintaining high-quality service.
At Fullsteam, Sameer has not only excelled in troubleshooting and resolving technical issues but has also taken the initiative to develop and implement proactive maintenance plans. This strategic approach has led to a remarkable 25% reduction in system failures, showcasing his expertise in IT infrastructure services and his dedication to enhancing operational efficiency. His proficiency in ticketing systems and IT documentation further supports his ability to streamline processes and improve client satisfaction.
In addition to his technical acumen, Sameer is a cybersecurity enthusiast, constantly seeking to expand his knowledge in this critical field. He understands the importance of safeguarding sensitive information and is committed to implementing best practices in cybersecurity within the IT support framework. With a solid foundation in computer information systems, SQL, and quality assurance testing, Sameer is well-equipped to tackle the challenges of the ever-evolving tech landscape. His passion for technology and commitment to excellence make him a valuable asset to the Fullsteam team and the clients he serves.
User Support Specialist (Silverware POS) at Fullsteam in March 2025 to Present
Technical Support Specialist (Silverware POS) at Fullsteam in August 2023 to March 2025
Computer Technician at Renewed Computer Technology in January 2023 to August 2023
Technical Support Analyst at Loblaw Companies Limited in June 2021 to July 2023
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Humber College, Advanced Diploma, September 2026
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Computer Networking
IT Infrastructure Services
Operating Systems
Quality Analysis
Computer Information Systems
Information Technology Infrastructure
Ticketing Systems
Supporting Others
Interpersonal Communication
IT Asset Management
Workload Prioritization
IT Documentation
Transmission Control Protocol (TCP)
IT Escalation
SQL
Powershell
Command Prompt
Testing
Quality Assurance
Software Quality Assurance
Microsoft SQL Server
SQL Server Management Studio
Zendesk
Virtual Network Computing (VNC)
Windows 7
Windows XP
Windows 10
Windows 8
Microsoft 365
Troubleshooting
Access Control
Business Continuity
Business Continuity Planning
Business Continuity Management (BCM)
Disaster Recovery
Disaster Response
Disaster Risk Reduction
Security Incident Response
Incident Response
Cybersecurity Incident Response
Network Security
Network Security Testing
Network Security Auditing
Enterprise Network Security
Network Security Implementation
Security Operations
IT Security Operations
Security Principles
Software
Incident Management
Documentation
Technical Support
Enterprise Resource Planning (ERP)
VMWare ESXi
Mac
Hardware
Microsoft Excel
Customer Service
Leadership
Analytical Skills
Time Management
Computer Repair
iOS
Android Studio
Android Development
User Interface Design
Mobile Applications
Firebase
Help Desk Support
System Administration
Networking
Cyber Best Practices
Cybersecurity
Network Vulnerabilities
Privacy And Data Confidentiality
Threat & Vulnerability Management
SharePoint
Microsoft Office
Windows
Computer Hardware
LINUX
Python (Programming Language)
Java
C (Programming Language)
Microsoft Word
Interpersonal Skills
Problem Solving
Communication
Retail Operations
Windows Server
Microsoft Azure
Team Leadership
Project Management
Object-Oriented Programming (OOP)
HTML
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Discover more about FullsteamWhat is Sameer M Khan email address?
Email Sameer M Khan at [email protected]. This email is the most updated Sameer M Khan's email found in 2026.
How to contact Sameer M Khan?
To contact Sameer M Khan send an email to [email protected]. (updated on September 29, 2024)
What company does Sameer Khan work for?
Sameer Khan works for Fullsteam
What is Sameer Khan's role at Fullsteam?
Sameer Khan is User Support Specialist (Silverware POS)
What is Sameer Khan's Phone Number?
Sameer Khan's phone (416) ***-*352
What industry does Sameer Khan work in?
Sameer Khan works in the Computer Software industry.
Sameer Khan Email Addresses
Sameer Khan Phone Numbers
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