Sam Bilto

Sam Bilto is a dedicated and experienced Desktop Technician at Nielsen, where he leverages his technical expertise and exceptional people skills to enhance the productivity of his colleagues and executives alike. In his current role, Sam is responsible for managing daily break-fix calls, ensuring that any technical issues are resolved promptly and efficiently. His hands-on experience with both Windows XP and Windows 7 allows him to effectively upgrade and deploy laptops and desktops, ensuring that all devices are equipped with the latest software and security updates.

Sam's role extends beyond routine troubleshooting; he actively participates in significant infrastructure projects, including the upgrade of Cisco switches and the patching of network panels. His technical acumen is further demonstrated through his ability to image machines from both network shares and external hard drives, streamlining the deployment process for new devices. Additionally, Sam provides crucial support for conference rooms, expertly managing Tanberg Mobile Video Units to facilitate seamless communication during meetings.

His proficiency in Active Directory, Citrix, and computer hardware complements his technical support capabilities, making him a versatile asset to the team. Sam's commitment to patient safety and software documentation ensures that all processes are meticulously recorded and adhered to, contributing to a secure and efficient work environment. With a strong focus on collaboration and customer service, Sam Bilto continues to play a vital role in enhancing the technological landscape at Nielsen, ensuring that all employees have the tools they need to succeed.