Ryan Caslavka
Director of Customer Operations at güdTECH, Inc. | San Diego, California, United States
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Ryan Caslavka is a seasoned professional in the realm of customer experience, currently serving as the Director of Customer Operations at güdTECH, Inc. With over 15 years of experience in both B2B and B2C environments, Ryan has honed his expertise in delivering exceptional customer service while strategically aligning operations with overarching business goals. At güdTECH, he has successfully built a multi-functional customer operations team that encompasses five distinct areas: technical support, technical project management, customer success, implementation, and onboarding. This comprehensive approach has allowed Ryan to create a seamless customer journey, enhancing satisfaction and retention rates.
One of Ryan's key achievements has been the implementation of robust internal and external training protocols, which have significantly improved the customer experience by 25% throughout the customer lifecycle. His analytical problem-solving skills enable him to identify pain points and develop proactive and reactive support strategies that address customer needs effectively. As a vital member of the weekly core leadership team, Ryan collaborates with cross-functional leaders to drive initiatives that enhance operational efficiency and customer engagement.
Ryan's proficiency in tools such as iOS, Android, QuickBooks, and PeopleSoft, combined with his strong leadership and coaching abilities, positions him as a pivotal figure in the organization. His commitment to fostering a culture of excellence in customer operations not only drives team performance but also ensures that güdTECH remains at the forefront of customer experience innovation in the technology sector.
Director of Customer Operations at güdTECH, Inc. in January 2018 to Present
General Manager at RetailOps in February 2021 to Present
Senior Consultant at EVS, LLC in September 2020 to January 2022
Senior Client Support Specialist at ClosingCorp in February 2015 to June 2015
Service Experience Assistant Manager at Nordstrom in August 2012 to February 2015
Sales Associate at Nordstrom in December 2011 to July 2012
Personal Banker at U.S. Bank in October 2008 to April 2009
Disputes Team Lead at Washington Mutual Card Services in May 2007 to December 2007
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San Diego Mesa College
San Francisco City College
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Sales
Customer Service
Management
Customer Retention
Communication
Dispute Resolution
Strong organizational, delegation and follow through skills
Retail
Team Leadership
Problem Solving
Leadership
• iOS, Android, QuickBooks, PeopleSoft, Microsoft Office Word and Excel
• Accounts Receivable, Credit & Collections, Sales and Customer Dispute Resoluti
Merchandising
Inventory Management
Coaching
Claims Management
Creative Solutions
CRM
Microsoft Office
Cross-functional Team Leadership
JIRA
Scrum
Project Management
Sales Process
E-commerce
Continuous Improvement
Product Development
Issue Management
Business Development
Business Process Improvement
Account Management
Customer Loyalty
Relationship Building
Customer Experience
People Management
Operations Management
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Discover more about güdTECH, Inc.What is Ryan Caslavka email address?
Email Ryan Caslavka at [email protected], [email protected], [email protected], [email protected] and [email protected]. This email is the most updated Ryan Caslavka's email found in 2026.
What is Ryan Caslavka phone number?
Ryan Caslavka phone number is 310-795-6650 and 9252673639.
How to contact Ryan Caslavka?
To contact Ryan Caslavka send an email to [email protected], [email protected], [email protected], [email protected] or [email protected]. If you want to call Ryan Caslavka try calling on 310-795-6650 and 9252673639. (updated on January 07, 2025)
What company does Ryan Caslavka work for?
Ryan Caslavka works for güdTECH, Inc.
What is Ryan Caslavka's role at güdTECH, Inc.?
Ryan Caslavka is Director of Customer Operations
What industry does Ryan Caslavka work in?
Ryan Caslavka works in the Computer Software industry.
Ryan Caslavka Email Addresses
Ryan Caslavka Phone Numbers
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