Roy Mok
Customer Success Manager at Jobstreet Singapore | Singapore
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Roy Mok currently serves as the Customer Success Manager at JobStreet Singapore, where he plays a pivotal role in shaping the company's customer-centric approach. As the first dedicated Customer Success professional within the organization, Roy has been instrumental in pioneering and establishing the Customer Success function from the ground up. His deep expertise in customer experience, account management, and full-cycle sales enables him to develop tailored strategies that drive client retention and long-term success. Roy collaborates closely with cross-functional teams, including operations and sales, to ensure that client needs are thoroughly understood and addressed through innovative value propositions and proactive engagement.
One of Roy’s key projects involves designing and implementing comprehensive onboarding programs and training modules for new team members, ensuring they are equipped with the tools and knowledge to deliver exceptional customer service. His creative problem-solving skills have been vital in developing scalable resources and performance metrics that enhance team productivity and customer satisfaction. Roy’s focus on customer engagement and management consulting allows him to identify unique client challenges and craft customized solutions, fostering strong, lasting relationships with clients across diverse industries.
Furthermore, Roy actively contributes to refining sales processes and territory account management strategies, aligning them with customer success goals to maximize value delivery. His passion for delivering exceptional customer experiences and his ability to manage complex client portfolios have consistently resulted in high client retention rates and positive feedback. Through his leadership and strategic initiatives, Roy Mok continues to elevate JobStreet Singapore’s reputation as a trusted partner in talent acquisition and recruitment solutions.
Customer Success Manager at Jobstreet Singapore in October 2024 to Present
Enterprise Sales Lead at Lithan in July 2024 to October 2024
Key Account Manager at JobStreet Singapore in May 2022 to June 2024
Assistant Sales Team Lead at Lithan in July 2020 to March 2022
Digital Sales Associate at Lithan in June 2019 to July 2020
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University of London, Bachelor's degree, August 2026
yishun junior college, August 2026
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Working Experience
B2C
Customer Journeys
Customer Experience
Net Promoter Score
Team Leadership
Management
Business-to-Business (B2B)
Teamwork
High-Pressure Environments
English
Sales Growth
Sales Management
Interpersonal Skills
Business Planning
Communication
Value Propositions
Full Cycle
Deal Closure
Direct Sales
Security Policy
Management Consulting
Phone Manner
Commercial Awareness
C-Level Relationships
Client Relations
Customer Satisfaction (CSAT)
Strategic Accounts
Forecasting
Customer Engagement
Creative Problem Solving
Business Reviews
Business Insights
Key Account Acquisition & Retention
Territory Account Management
Enterprise Software
HR Software
Data Privacy
Problem Solving
Contract Terms
Sales Coaching
Sales Strategy
Sales Target Management
Solution Selling
Key Account Management
Negotiation
Analytical Skills
Consumer Products
Coaching
Sales Process
Digital Marketing
Microsoft PowerPoint
Sales
Sales Operations
Microsoft Word
Microsoft Excel
ERP Software
Digital Sales
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Discover more about Jobstreet SingaporeWhat is Roy Mok email address?
Email Roy Mok at [email protected] and [email protected]. This email is the most updated Roy Mok's email found in 2026.
What is Roy Mok phone number?
Roy Mok phone number is 87008841.
How to contact Roy Mok?
To contact Roy Mok send an email to [email protected] or [email protected]. If you want to call Roy Mok try calling on 87008841. (updated on March 09, 2025)
What company does Roy Mok work for?
Roy Mok works for Jobstreet Singapore
What is Roy Mok's role at Jobstreet Singapore?
Roy Mok is Customer Success Manager
What industry does Roy Mok work in?
Roy Mok works in the Computer Software industry.
Roy Mok Email Addresses
Roy Mok Phone Numbers
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