Roxanne Mcclanahan
ServiceNow Engagement Specialist at Hogan Lovells | Washington, District of Columbia, United States
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Roxanne McClanahan is a seasoned ServiceNow Engagement Specialist at Hogan Lovells, where she leverages her extensive 30-year background in training within the legal and graphics industries to enhance organizational efficiency and user experience. In her current role, Roxanne serves as a Subject Matter Expert (SME) for ServiceNow, providing critical user support and guidance on the platform's functionality. Her expertise is instrumental in performing quality assurance tasks, including the development of comprehensive test plans and scripts, as well as conducting user acceptance testing to ensure seamless implementation of new features and enhancements.
Roxanne's unique blend of skills in curriculum development, eLearning, and instructional design allows her to deliver engaging and effective training sessions. She utilizes online platforms and video content to facilitate learning, ensuring that users are well-equipped to navigate the complexities of ServiceNow. Her commitment to continuous improvement is evident as she actively identifies technical requirements for process enhancements, streamlining workflows, and optimizing service delivery.
In addition to her technical acumen, Roxanne's background in communications and art enriches her approach to corporate training and information dissemination. She excels in creating visually appealing and informative materials that resonate with diverse audiences. Her proficiency in Microsoft Office and document management further supports her role in strategic planning and client relations, making her an invaluable asset to Hogan Lovells. Through her dedication to training and development, Roxanne not only empowers her colleagues but also contributes to the firm's overall success in leveraging technology for improved service delivery.
ServiceNow Engagement Specialist at Hogan Lovells in September 2019 to Present
IT Project Learning Specialist at Hogan Lovells in July 2015 to September 2019
Applications Trainer at Hogan Lovells in December 2011 to July 2015
Training and User Support Specialist at Miles & Stockbridge in March 2009 to December 2011
Publisher at CroftonLiving.net, LLC in January 2006 to April 2010
Consultant at Above & Beyond Communications in May 1999 to April 2010
Subcontractor at NASA Goddard Space Flight Center in May 1999 to July 2009
Freelance Production Artist at Merrick Towle Communications in January 2002 to January 2005
Director of Training/Technical Services & Marketing, Digital Services at World Color in October 1994 to May 1999
Instructor/Director of Training at Falcon Microsystems in May 1993 to October 1994
Art Director | Graphic Designer at The Wyatt Company in September 1989 to May 1993
Graphic Designer at Pennysaver in December 1983 to December 1989
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University of Hawaii at Manoa, November 1987
McDaniel College, BA, November 1985 to November 1989
Anne Arundel Community College, November 1985
Severna Park Senior High School, November 1982 to November 1985
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Service Delivery
Communication
Client Relations
Training
Software Documentation
Program Management
Project Management
Marketing
CRM
Advertising
Newsletters
Strategic Planning
Graphic Design
Instructional Design
Editing
Hands-on Training
Human Resources
Sales
Proposal Writing
Document Management
Social Media
Event Planning
Customer Relationship Management (CRM)
Web Design
Curriculum Development
Research
Technical Writing
E-Learning
Microsoft Office
Adobe Acrobat
Adobe Creative Suite
Microsoft Word
PowerPoint
Mac
Microsoft Excel
Databases
SharePoint
QuarkXPress
HTML
Windows 7
Outlook
Management
Leadership
Public Speaking
Team Building
Coaching
Instructor-led Training
Employee Training
Training & Development
Customer Service
Social Networking
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Discover more about Hogan LovellsWhat is Roxanne Mcclanahan email address?
Email Roxanne Mcclanahan at [email protected] and [email protected]. This email is the most updated Roxanne Mcclanahan's email found in 2026.
How to contact Roxanne Mcclanahan?
To contact Roxanne Mcclanahan send an email to [email protected] or [email protected]. (updated on September 06, 2024)
What company does Roxanne Mcclanahan work for?
Roxanne Mcclanahan works for Hogan Lovells
What is Roxanne Mcclanahan's role at Hogan Lovells?
Roxanne Mcclanahan is ServiceNow Engagement Specialist
What is Roxanne Mcclanahan's Phone Number?
Roxanne Mcclanahan's phone (206) ***-*253
What industry does Roxanne Mcclanahan work in?
Roxanne Mcclanahan works in the Education Management industry.
Roxanne Mcclanahan Email Addresses
Roxanne Mcclanahan Phone Numbers
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