Roxana Lian
Tech Support Sr Manager | 2-year Premium Support lead | 2-year Cloud Product Lead | Project Manager at Tableau Software | Seattle, Washington, United States
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Roxana Lian currently serves as a Senior Manager at Tableau Software, where she leverages her extensive expertise in technical support, project management, and cloud product leadership to drive operational excellence and customer success. In her role, Roxana oversees a dynamic team of managers, technical leads, engineers, and administrators, fostering a collaborative environment that emphasizes clear expectations, mutual support, and continuous growth. Her strategic focus on cross-team collaboration ensures seamless coordination across product development, supportability initiatives, and feature release readiness, ultimately enhancing Tableau’s platform stability and user experience.
Throughout her two-year tenure as the Premium Support Lead, Roxana has spearheaded initiatives to optimize support workflows, improve technical documentation, and elevate the overall supportability of Tableau’s cloud products. Her leadership in these areas has resulted in measurable improvements in customer satisfaction and support efficiency. Additionally, her role as Cloud Product Lead has involved guiding the strategic direction of Tableau’s cloud offerings, ensuring they meet evolving market demands and technical standards.
Roxana’s project management expertise is complemented by her proficiency in strategic planning, stakeholder engagement, and team development. She is passionate about career path planning and mentorship, dedicating herself to global training programs and morale initiatives that foster a motivated and skilled workforce. Her personal mindset—that anything can be achieved with the right minds working together—drives her success in empowering her teams and delivering innovative solutions. Roxana’s ability to align technical initiatives with business goals, combined with her skills in tools like Microsoft Excel, PowerPoint, and projection systems, positions her as a key driver of Tableau’s ongoing growth and industry leadership.
Tech Support Sr Manager | 2-year Premium Support lead | 2-year Cloud Product Lead | Project Manager at Tableau Software in April 2020 to Present
Technical Support Manager at Tableau Software in March 2018 to April 2020
Manager of Support Services at ConnectWise IT in September 2015 to March 2018
Technical Support Team Lead at Quosal Inc in September 2013 to September 2015
On-Call Resident Monitor at Pioneer Human Services in September 2011 to October 2013
Lead Operator for Classroom Support Services at University of Washington in April 2010 to September 2012
Single Copy Delivery Driver at The Seattle Times in July 2011 to September 2011
Crowd Control at Contemporary Services Corporation in September 2009 to January 2011
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University of Washington, BA
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Strategic Planning
Coaching & Mentoring
Cross-team Collaboration
Project Management
Career Path Planning
High Performance Teams
Performance Management
Cross-functional Team Leadership
Cross-Functional Team Building
Support Management
Hiring
Technical Documentation
Process Flow Documentation
Budget Management
Employee Training
Customer Advocacy
Cross-team Communication
ConnectWise Sell
Asset Management
Team Management
Schedule Planning
Time Management
Audio Visual (AV) Systems
Customer Satisfaction
Technical Support
Microsoft Office
Microsoft Excel
Troubleshooting
Event Management
Inventory Management
Sociology
Research
Social Media
CRM
Crowd Control
Criminal Justice
Weddings
Microsoft Word
Outlook
Social Services
Facility Safety
Adobe Acrobat
HTML
PowerPoint
Customer Support
Community Outreach
Customer Service
Public Speaking
Training
Team Leadership
Leadership
Audio Conferencing
Audio Visual Support
Projection Systems
Feminist Theory
Work Orders
Communication
Strategic Communications
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What is Roxana Lian email address?
Email Roxana Lian at [email protected] and [email protected]. This email is the most updated Roxana Lian's email found in 2026.
How to contact Roxana Lian?
To contact Roxana Lian send an email to [email protected] or [email protected]. (updated on May 05, 2025)
What company does Roxana Lian work for?
Roxana Lian works for Tableau Software
What is Roxana Lian's role at Tableau Software?
Roxana Lian is Tech Support Sr Manager | 2-year Premium Support lead | 2-year Cloud Product Lead | Project Manager
What is Roxana Lian's Phone Number?
Roxana Lian's phone (206) ***-*119
What industry does Roxana Lian work in?
Roxana Lian works in the Computer Software industry.
Roxana Lian Email Addresses
Roxana Lian Phone Numbers
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