Rowena Narvas

Rowena Narvas currently serves as the Social Media Engagement Specialist at Cococollab, where she leverages her extensive background in customer service and billing support to drive meaningful interactions across digital platforms. In this role, she focuses on boosting online traffic and fostering proactive engagement with the brand’s community, ensuring that Cococollab remains responsive and relevant in a competitive social media landscape. Her expertise in engaging with subscribers and handling inquiries seamlessly translates into crafting compelling content strategies that resonate with diverse audiences, ultimately strengthening brand loyalty and customer satisfaction.

At Cococollab, Rowena spearheads key projects that involve data analysis to monitor engagement metrics, identify trending topics, and optimize content performance. Her proficiency with tools like Zendesk and Notion productivity software enables her to streamline workflows, manage social media campaigns efficiently, and maintain a high level of responsiveness. Her analytical skills and time management capabilities ensure that campaigns are not only timely but also aligned with business objectives, such as increasing conversions and expanding reach.

With over seven years of experience in BPO and customer support, Rowena’s skill set encompasses handling inquiries with professionalism, utilizing sales techniques to promote brand offerings, and applying her strong English communication skills to craft engaging social media content. Her results-driven approach, combined with her ability to adapt quickly and analyze data effectively, makes her a valuable asset in Cococollab’s digital marketing team. Through her proactive engagement strategies, she continues to enhance the company’s online presence, foster community growth, and contribute to the overall success of Cococollab’s social media initiatives.