Ross Parmly
Senior Customer Advocacy Manager at Buffer | Louisville, Kentucky, United States
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As the Senior Customer Advocacy Manager at Buffer, Ross Parmly plays a pivotal role in shaping the customer experience and ensuring that the voice of the customer is heard throughout the organization. With nearly a decade of management experience, Ross leverages his expertise in customer support and management to lead a talented team dedicated to delivering exceptional service. Buffer, a fully-distributed remote company, is committed to empowering brands and businesses through innovative social media tools, and Ross is at the forefront of this mission.
In his current role, Ross is responsible for overseeing key projects that enhance customer engagement and satisfaction. He collaborates closely with cross-functional teams to develop strategies that not only address customer needs but also anticipate future trends in social media marketing. His leadership skills are instrumental in fostering a culture of advocacy within the team, where every member is encouraged to champion the customer’s perspective. This approach not only strengthens customer loyalty but also drives continuous improvement in Buffer’s service offerings.
Ross’s background in public relations and marketing further enriches his contributions to the Advocacy team. His proficiency in crafting compelling narratives and press releases ensures that customer success stories are effectively communicated, enhancing Buffer's brand reputation in the competitive landscape of social media tools. With a strong focus on social networking and marketing communications, Ross is dedicated to creating a seamless support experience that empowers customers to thrive in their digital marketing efforts. Through his work, he exemplifies Buffer's commitment to customer-centricity, making a lasting impact on both the company and its clientele.
Senior Customer Advocacy Manager at Buffer in December 2022 to Present
Customer Advocacy Manager at Buffer in August 2015 to December 2022
General Manager at Prima, LLC in January 2014 to August 2015
Director of Customer Service at Prima, LLC in September 2012 to December 2013
Customer Account Manager at Prima, LLC in March 2011 to September 2012
PC and Connections Specialist at Best Buy in February 2010 to March 2011
Public Relations Intern at Moxley Carmichael in July 2009 to August 2009
Technical Support Intern at Pilot Travel Centers in January 2004 to January 2007
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East Tennessee State University, B.S.S.S, July 2026
The Southern Baptist Theological Seminary, Master of Divinity (M.Div.), July 2026
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Leadership
Management
Customer Service
Public Relations
Social Media
Event Planning
Marketing
Social Media Marketing
Online Marketing
Copy Editing
Marketing Strategy
Press Releases
Blogging
Research
Editing
Event Management
Media Relations
Facebook
Photoshop
QuarkXPress
Microsoft Office
Public Speaking
Training
Social Networking
Creative Direction
Marketing Communications
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Discover more about BufferWhat is Ross Parmly email address?
Email Ross Parmly at [email protected] and [email protected]. This email is the most updated Ross Parmly's email found in 2026.
What is Ross Parmly phone number?
Ross Parmly phone number is 8653636564.
How to contact Ross Parmly?
To contact Ross Parmly send an email to [email protected] or [email protected]. If you want to call Ross Parmly try calling on 8653636564. (updated on August 24, 2024)
What company does Ross Parmly work for?
Ross Parmly works for Buffer
What is Ross Parmly's role at Buffer?
Ross Parmly is Senior Customer Advocacy Manager
What industry does Ross Parmly work in?
Ross Parmly works in the Internet industry.
Ross Parmly Email Addresses
Ross Parmly Phone Numbers
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