Ross Amico
Director Service Desk at Optum | New York City Metropolitan Area
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Director Service Desk at Optum in January 2024 to Present
North America Service Desk Manager at TransUnion in December 2021 to January 2024
Sr. Director, Global Service Desk at ATSG in January 2021 to November 2021
Director, Global Service Desk at ATSG in January 2020 to January 2021
Manager, Global Service Desk at ATSG in January 2015 to March 2020
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Voice of the Customer
Professional Services
Customer Success
Customer Interaction
Analytical Skills
Key Metrics
Customer Service
ServiceNow
Avaya IP Telephony
Microsoft Azure
Office 365 Administration
Acquisition Integration
Delegation
Operational Excellence
Troubleshooting
Team Performance
Presentations
Presentation Skills
Interpersonal Skills
Problem Solving
Key Performance Indicators
Optimization
Workforce Management
Operations
High Energy Level
Global Operations
Technical Understanding
Resolutions
IT Integration
Customer Satisfaction
Negotiation
Enablement
Communication
Business Insights
IT Infrastructure Operations
IT Project & Program Management
Service Delivery Management
IT Transformation
Executive Support
Service Improvement
IT Service Management
Project Delivery
IT Operations
IT Management
Mergers & Acquisitions (M&A)
Project Management
ITIL
Leadership
Process Improvement
Management
Team Leadership
Technical Support
Incident Management
Vendor Management
Service Delivery
Service Desk
SLA
Information Technology
IT Strategy
Business Process Improvement
Security Awareness
Cybersecurity
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Discover more about OptumWhat is Ross Amico email address?
Email Ross Amico at [email protected] and [email protected]. This email is the most updated Ross Amico's email found in 2026.
What is Ross Amico phone number?
Ross Amico phone number is +1.6312756953.
How to contact Ross Amico?
To contact Ross Amico send an email to [email protected] or [email protected]. If you want to call Ross Amico try calling on +1.6312756953.
What company does Ross Amico work for?
Ross Amico works for Optum
What is Ross Amico's role at Optum?
Ross Amico is Director Service Desk
What industry does Ross Amico work in?
Ross Amico works in the Information Technology & Services industry.
Ross Amico Email Addresses
Ross Amico Phone Numbers
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