Roshan Michael
Support Account Manager at ServiceNow | Bengaluru, Karnataka, India
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Roshan Michael currently serves as a Support Account Manager at ServiceNow, where he leverages his extensive expertise to manage a high-value account with an Annual Contract Value (ACV) of $20 million. In this role, Roshan is dedicated to driving value realization by aligning ServiceNow’s innovative IT Service Management (ITSM) solutions with his clients’ strategic objectives. His deep understanding of ServiceNow applications, combined with his proficiency in industry-leading software management tools, enables him to proactively identify potential service degradation issues and implement effective mitigation strategies, ensuring seamless service delivery and optimal customer satisfaction.
Roshan’s key projects often involve complex integrations of ServiceNow features with clients’ existing IT operations, emphasizing automation, data center virtualization, and resource management. His background in ITIL best practices and experience with HPE servers and blade systems allow him to provide comprehensive support and guidance across diverse technological environments. As a skilled team player with a results-driven mindset, Roshan fosters long-term partnerships by delivering tangible business outcomes and continuous value enhancement.
His expertise extends to coaching and resource management, where he leads cross-functional teams to ensure efficient service delivery and operational excellence. Roshan’s passion for learning new technologies and his problem-solving approach make him a trusted advisor for his clients, helping them navigate complex digital transformation initiatives. With a focus on outcome-oriented solutions, Roshan Michael consistently strives to elevate customer success and strengthen ServiceNow’s reputation as a leader in enterprise service management.
Support Account Manager at ServiceNow in September 2024 to Present
Technical Lead - Managed Services at Hewlett Packard Enterprise in December 2023 to September 2024
Technical Solutions Consultant - Level 2 (UK & Ireland , EMEA) at Hewlett Packard Enterprise in March 2019 to November 2023
Technical Solutions Consultant (Global clients - Americas, EMEA, APJ, ANZ) at Hewlett Packard Enterprise in September 2014 to February 2019
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Sai Vidya Institute of Technology, Bachelor of Engineering (BE), October 2026
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Resource Management
Team Management
Coaching
IT Operations
Computer Science
Root Cause Analysis
Root Cause
Customer Service
Communication Training
Written Communication
Technical Discussions
Oral Communication
Customer Communication
Communication
HP Servers
HP Server Hardware
Service Delivery
HP Blade
ITIL
Matlab
Troubleshooting
Data Center Virtualization
Microsoft Azure
Azure Virtual Machines
Cloud Computing
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Discover more about ServiceNowWhat is Roshan Michael email address?
Email Roshan Michael at [email protected] and [email protected]. This email is the most updated Roshan Michael's email found in 2026.
How to contact Roshan Michael?
To contact Roshan Michael send an email to [email protected] or [email protected]. (updated on March 24, 2025)
What company does Roshan Michael work for?
Roshan Michael works for ServiceNow
What is Roshan Michael's role at ServiceNow?
Roshan Michael is Support Account Manager
What is Roshan Michael's Phone Number?
Roshan Michael's phone (**) *** *** 341
What industry does Roshan Michael work in?
Roshan Michael works in the Information Technology & Services industry.
Roshan Michael Email Addresses
Roshan Michael Phone Numbers
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