Rose Ventrella
Contract Compliance Analyst at MOHELA | Scranton, Pennsylvania, United States
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As a Contract Compliance Analyst at MOHELA, Rose Ventrella plays a pivotal role in ensuring that the organization adheres to the Federal Student Aid (FSA) contract requirements and guidelines. With a keen eye for detail and a strong analytical acumen, Rose leads the review and processing of change requests, ensuring compliance with the FSA Change Management Process. Her expertise in coordinating internal reviews and compiling comprehensive documentation is instrumental in the successful completion of MOHELA's Impact Analysis, Cost Proposals, and Validation Artifacts, which are critical for timely submissions and operational efficiency.
In her current role, Rose diligently monitors FSA contract performance, utilizing her skills in data analysis and visualization to assess compliance metrics and identify areas for improvement. Her proficiency in tools like Microsoft Power BI allows her to present complex data in an accessible format, facilitating informed decision-making among stakeholders. Rose's commitment to quality assurance and vendor management ensures that all processes align with regulatory standards, ultimately enhancing the overall customer experience.
Collaboration is at the heart of Rose's approach; she works closely with cross-functional teams to communicate changes effectively and manage customer escalations with empathy and professionalism. Her background in employee database management and customer service further enriches her ability to navigate the complexities of contract compliance, making her a valuable asset to MOHELA and the broader education finance industry. Through her dedication and expertise, Rose Ventrella continues to contribute significantly to the integrity and success of MOHELA's operations.
Contract Compliance Analyst at MOHELA in September 2023 to Present
Quality Assurance Specialist at MOHELA in March 2023 to September 2023
Specialty Servicing Account Relations Specialist at MOHELA in September 2022 to March 2023
Overnight Member Support Associate at Hotel Engine in November 2021 to September 2022
Housing Counselor at United Neighborhood Centers of NEPA in March 2022 to June 2022
Call Center Training Specialist at PHEAA in November 2019 to November 2021
Bilingual Lead at PHEAA in December 2016 to November 2019
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Bloomsburg University of Pennsylvania, Master's degree
Bloomsburg University of Pennsylvania, Bachelor's degree
HACC, Central Pennsylvania's Community College, Associate's degree
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Business Analysis
Business Process Improvement
Data Analysis
Operational Efficiency
Internal Audits
Business Process Mapping
Workflow Analysis
Business Intelligence (BI)
Data Visualization
Data Modeling
Internal & External Clients
Contract Management
Attention to Detail
Employee Database Management
Salesforce CRM Analytics
Vendor Management
Quality Assurance
Compliance Management
Quality Auditing
Dashboards
Customer Escalation Management
Microsoft Power BI
Written Communication
Microsoft Excel
Document Management
Project Management
Customer Onboarding
Customer Experience
Training & Development
Business Relationship Management
Interviewing
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Loyalty
Administration
Onboarding
Critical Thinking
Customer Support
Microsoft Office
Troubleshooting
Data Entry
Analytical Skills
Customer Service Management
Human Resources (HR)
Contact Centers
Coaching
Conflict Management
Training
Leadership Development
Language Services
Customer Service
Spanish
Research
Problem Solving
Time Management
Communication
Interpersonal Skills
Leadership
Organization Skills
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Discover more about MOHELAWhat is Rose Ventrella email address?
Email Rose Ventrella at [email protected]. This email is the most updated Rose Ventrella's email found in 2026.
How to contact Rose Ventrella?
To contact Rose Ventrella send an email to [email protected]. (updated on September 05, 2024)
What company does Rose Ventrella work for?
Rose Ventrella works for MOHELA
What is Rose Ventrella's role at MOHELA?
Rose Ventrella is Contract Compliance Analyst
What is Rose Ventrella's Phone Number?
Rose Ventrella's phone (215) ***-*930
What industry does Rose Ventrella work in?
Rose Ventrella works in the Management Consulting industry.
Rose Ventrella Email Addresses
Rose Ventrella Phone Numbers
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