Ron Mercier
Cloud Support Specialist at Akamai Technologies | Raleigh, North Carolina, United States
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Ron Mercier is a dedicated Cloud Support Specialist at Akamai Technologies, where he leverages his extensive IT expertise to enhance cloud infrastructure and support client needs. In his current role, Ron is responsible for managing and responding to incoming tickets and resource requests related to server virtual machines (VMs). His proactive approach to problem-solving allows him to dive deep into issues, identifying root causes and failure patterns, which not only resolves immediate concerns but also contributes to long-term system stability.
One of Ron's key projects involves recommending upgrades and modifications to client systems based on thorough assessments conducted during support activities. This not only ensures optimal performance but also aligns with clients' evolving business needs. His ability to stay current with emerging cloud technologies, particularly in environments utilizing Amazon Web Services (AWS) and Google Workplace, positions him as a valuable resource for both clients and colleagues alike.
With a strong foundation in cybersecurity tools, SQLAlchemy, and PostgreSQL, Ron is adept at implementing security best practices while managing cloud resources. His skills extend to software documentation and wireless networking, enabling him to provide comprehensive support across various platforms. As an agile and team-oriented professional, Ron excels in collaborative environments, utilizing his excellent communication skills to foster strong relationships with clients and team members. His commitment to continuous learning and adaptation in the fast-paced IT landscape underscores his passion for technology and dedication to delivering exceptional service at Akamai Technologies.
Cloud Support Specialist at Akamai Technologies in September 2022 to Present
Hardware Technician at Woven by Toyota in January 2022 to September 2022
Senior Network Technician at AT&T in August 2016 to January 2022
Help Desk Specialist at New York Community Bank (NYCB) in January 2016 to June 2016
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Western Governors University, Master's degree, July 2026
Western Governors University, Bachelor's degree, July 2026
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Cybersecurity
Cybersecurity Tools
Cybersecurity Incident Management
analyst
Domain Name System (DNS)
Hypertext Transfer Protocol (HTTP)
SSL Certificates
Transmission Control Protocol (TCP)
Flask
SQLAlchemy
PostgreSQL
Amazon Web Services (AWS)
Network Troubleshooting
Google Workplace
Slack
GitHub
Soft Skills
SOP Authoring
Mac
Linux System Administration
Windows
Jira
Microsoft Office
Java
Linux
Git
Technical Support
Troubleshooting
Front-end Development
Software Quality Assurance
User Interface Design
Software Installation
Wireless Networking
Software Documentation
Project Management
Computer Repair
Cascading Style Sheets (CSS)
HTML
Computer Hardware
JavaFX
SQL
Microsoft SQL Server
Active Directory
Problem Solving
Management
Organization Skills
Time Management
Customer Service
Fiber Optic Cable
Hardware Support
Root Cause Problem Solving
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Discover more about Akamai TechnologiesWhat is Ron Mercier email address?
Email Ron Mercier at [email protected] and [email protected]. This email is the most updated Ron Mercier's email found in 2026.
How to contact Ron Mercier?
To contact Ron Mercier send an email to [email protected] or [email protected]. (updated on September 04, 2024)
What company does Ron Mercier work for?
Ron Mercier works for Akamai Technologies
What is Ron Mercier's role at Akamai Technologies?
Ron Mercier is Cloud Support Specialist
What is Ron Mercier's Phone Number?
Ron Mercier's phone (704) ***-*338
What industry does Ron Mercier work in?
Ron Mercier works in the Information Technology & Services industry.
Ron Mercier Email Addresses
Ron Mercier Phone Numbers
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