Roger Lee
Governing Council Member at Customer Success Leadership Network | San Francisco Bay Area
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Roger Lee is a seasoned executive with over 20 years of experience in Healthcare Information Technology (HIT), currently serving as a Governing Council Member at the Customer Success Leadership Network. In this pivotal role, he collaborates with a dynamic group of Customer Success Executives in Silicon Valley, dedicated to advancing the value of Customer Success across the healthcare sector. Roger’s extensive background encompasses strategic planning, operations, and business development, with a particular focus on electronic health records (EMR), electronic prescribing (eRx), and medication adherence technologies.
At the Customer Success Leadership Network, Roger is instrumental in driving initiatives that promote best practices in customer engagement and satisfaction, ensuring that healthcare organizations not only adopt innovative HIT solutions but also realize their full potential in enhancing patient care. His expertise in health risk assessment and payer-based health records positions him as a thought leader in navigating the complexities of healthcare delivery and technology integration.
Key projects under his leadership include the development of frameworks for physician adoption of eHealth solutions and strategies for improving operational efficiencies within healthcare systems. Roger's commitment to process improvement and strategic analysis has led to successful turnarounds in various organizations, making him a sought-after consultant in the healthcare industry. His ability to bridge the gap between technology and healthcare operations is a testament to his passion for transforming the patient experience through effective customer success strategies. As he continues to influence the landscape of healthcare IT, Roger remains dedicated to fostering collaboration and innovation among industry leaders.
Governing Council Member at Customer Success Leadership Network in July 2016 to Present
COO - US at Dossier Solutions in January 2019 to Present
Head of Customer Success at SmithRx in May 2018 to January 2019
Senior Director, Customer Success at First Databank (FDB) in September 2011 to May 2018
Director, EHR at Epocrates in June 2010 to September 2011
Director Operations, Product Management, & Security - iScribe at CVS Caremark in September 2005 to June 2010
Client Services Manager at IMPAC Medical Systems in September 2004 to September 2005
Contractor at Children's Health Fund in January 2000 to January 2005
Program Manager - eRx Collaborative at Blue Cross Blue Shield of Massachusetts in April 2004 to September 2004
Director of Client Services at MedAptus, Inc. in April 2003 to December 2003
Director of Client Services at Amicore, Inc. in July 1999 to April 2003
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Tufts University, BA/BS
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Healthcare Information Technology
Product Management
Leadership
Program Management
Strategy
Healthcare
Healthcare Industry
Project Management
HIPAA
Informatics
Strategic Planning
Business Analysis
Software Documentation
Marketing
Integration
Vendor Management
Software Development
Analysis
HL7
Healthcare Management
Data Analysis
Software Implementation
Healthcare Consulting
Business Process Improvement
Government
Managed Care
EMR
Salesforce.com
Visio
Electronic Medical Record (EMR)
Physicians
Cross-functional Team Leadership
Training
Process Improvement
eRx
eHealth
Personal Health
SPHR
Strategic Analysis
PHR
Turn Around Management
Efficiencies
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Discover more about Customer Success Leadership NetworkWhat is Roger Lee email address?
Email Roger Lee at [email protected], [email protected] and [email protected]. This email is the most updated Roger Lee's email found in 2026.
How to contact Roger Lee?
To contact Roger Lee send an email to [email protected], [email protected] or [email protected]. (updated on April 17, 2024)
What company does Roger Lee work for?
Roger Lee works for Customer Success Leadership Network
What is Roger Lee's role at Customer Success Leadership Network?
Roger Lee is Governing Council Member
What is Roger Lee's Phone Number?
Roger Lee's phone (**) *** *** 123
What industry does Roger Lee work in?
Roger Lee works in the Hospital & Health Care industry.
Roger Lee Email Addresses
Roger Lee Phone Numbers
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