Roco Braas

Q: What is Roco Braas email address?

Email Roco Braas at rbraas@yahoo.com and rbraas@diligent.com. This email is the most updated Roco Braas's email found in 2026.

Q: How to contact Roco Braas?

To contact Roco Braas send an email to rbraas@yahoo.com or rbraas@diligent.com. (updated on March 07, 2025)

Sr. Customer Success Manager at Diligent | Amsterdam, North Holland, Netherlands

About Roco Braas

Roco Braas, in his role as Senior Customer Success Manager at Diligent, brings over two decades of dedicated experience in fostering happy, loyal SaaS customers through genuine relationship-building and customer-centric strategies. His expertise lies in ensuring the success and renewal of Dutch enterprise clients by delivering tailored, sincere advice that aligns with their unique needs. Roco’s approach emphasizes the importance of establishing strong, trust-based relationships with key points of contact, which serves as the foundation for effective customer retention and growth.

At Diligent, Roco is deeply involved in managing complex stakeholder relationships, identifying opportunities for cross-sell and upsell, and collaborating closely with sales and internal teams such as product, support, and marketing. His focus on integrated marketing and social media ensures that clients are engaged and informed, fostering a sense of partnership rather than mere transactional interactions. Roco’s expertise in CRM and B2B online marketing allows him to leverage data-driven insights to anticipate customer needs and proactively address challenges.

Key projects include implementing strategic onboarding processes for new enterprise clients, optimizing customer journey touchpoints, and developing tailored success plans that maximize SaaS adoption and customer satisfaction. His proven ability to reflect, think critically, and provide sincere advice ensures that clients not only achieve their immediate goals but also build long-term value with Diligent’s solutions. Roco’s commitment to customer retention, combined with his collaborative approach, makes him a vital asset in driving sustainable growth and fostering lasting client relationships within the SaaS industry.

Roco Braas Work