Roberta Ryder
Regional Resource Planning IT Support Analyst at The Permanente Medical Group | Martinez, California, United States
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Roberta Ryder is a seasoned Information Technology Support Analyst at The Permanente Medical Group, where she plays a pivotal role in enhancing operational efficiency within the medical practice industry. With her extensive expertise in healthcare management and information technology, Roberta is instrumental in developing and implementing comprehensive reporting and resource planning strategies across three Appointment and Advice Call Centers (AACC). Her proficiency in workforce management ensures that the centers operate seamlessly, allowing healthcare professionals to focus on delivering exceptional patient care.
In her current role, Roberta serves as the Systems Administrator for both the eWorkforce Management and eSchedule Planner applications. This responsibility involves not only maintaining the technical infrastructure but also ensuring that the systems are optimized for maximum productivity. She adeptly manages department meetings, calendars, and the SharePoint site, fostering collaboration and communication among team members. Her commitment to process improvement is evident in her approach to training and technical support, where she empowers colleagues with the skills and knowledge necessary to navigate complex systems effectively.
Roberta’s strong background in customer service and team building complements her technical skills, allowing her to create a supportive environment that prioritizes customer satisfaction. Her Specialist Diploma in Computer Business Administration from Heald Business College further solidifies her foundation in the field, enabling her to bridge the gap between technology and healthcare. As she continues to drive innovation and efficiency at The Permanente Medical Group, Roberta Ryder exemplifies the critical role of IT support in enhancing healthcare delivery and operational success.
Regional Resource Planning IT Support Analyst at The Permanente Medical Group in January 2008 to Present
Workforce Management Forecast and Scheduling Analyst at Comcast in June 2002 to January 2008
Customer Account Executive Lead at Comcast in June 2002 to January 2008
CTI Administrator at ProBusiness in April 2001 to October 2001
Operations Analyst at Bank of the West in August 1996 to April 2001
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Heald Business College, Specialist Diploma, October 1996 to October 1998
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Workforce Management
Process Scheduler
Healthcare
Healthcare Management
Healthcare Information Technology
Process Improvement
Data Analysis
Microsoft Excel
Troubleshooting
Microsoft Office
Windows
Customer Service
Management
Technical Support
Vendor Management
Telecommunications
Team Building
Customer Satisfaction
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Discover more about The Permanente Medical GroupWhat is Roberta Ryder email address?
Email Roberta Ryder at [email protected], [email protected] and [email protected]. This email is the most updated Roberta Ryder's email found in 2026.
How to contact Roberta Ryder?
To contact Roberta Ryder send an email to [email protected], [email protected] or [email protected]. (updated on January 01, 2025)
What company does Roberta Ryder work for?
Roberta Ryder works for The Permanente Medical Group
What is Roberta Ryder's role at The Permanente Medical Group?
Roberta Ryder is Regional Resource Planning IT Support Analyst
What is Roberta Ryder's Phone Number?
Roberta Ryder's phone (213) ***-*332
What industry does Roberta Ryder work in?
Roberta Ryder works in the Information Technology & Services industry.
Roberta Ryder Email Addresses
Roberta Ryder Phone Numbers
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