Roberta Duffey
Appeals and Greivance Specialist at Today's Option | Houston, Texas, United States
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Roberta Duffey is an accomplished Appeals and Grievance Specialist at Today’s Option, where she leverages her extensive expertise in healthcare administration and business management to enhance member satisfaction and ensure compliance with regulatory standards. With an MBA in Healthcare and Six Sigma training, Roberta brings over 20 years of experience in insurance claims, making her a vital asset in navigating the complexities of Medicare and other insurance processes. Her role involves meticulously reviewing and responding to complaints from members and regulatory agencies, ensuring that each case is handled in accordance with the guidelines established by the Centers for Medicare and Medicaid Services (CMS) and other relevant authorities.
Roberta’s commitment to process improvement and risk management is evident in her proactive approach to resolving grievances. She employs her strong analytical skills to identify trends and root causes of complaints, enabling her to implement effective solutions that enhance the overall member experience. Her ability to communicate clearly and present engagingly allows her to build trust with members, peers, and stakeholders alike.
Currently, Roberta is involved in several key projects aimed at streamlining the appeals process and improving customer service outcomes. By integrating technology and data analysis into her workflow, she is able to drive change management initiatives that not only meet compliance requirements but also foster a culture of continuous improvement within the organization. Her dedication to excellence and her comprehensive understanding of employee benefits and claims processes position her as a leader in the healthcare administration field, making a significant impact on Today’s Option and its members.
Appeals and Greivance Specialist at Today's Option
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University of Phoenix, November 2026
University of Phoenix, Bachelor's degree, November 2026
Universal American, November 2026
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Core Competencies / Strengths at a Glance:
Insurance
Customer Service
Microsoft Office
Microsoft Excel
Strategic Planning
Risk Management
Project Management
Business Analysis
Microsoft Word
Health Insurance
Process Improvement
Change Management
PowerPoint
General Insurance
Team Building
Employee Benefits
New Business Development
Analysis
Access
Healthcare
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What is Roberta Duffey email address?
Email Roberta Duffey at [email protected] and [email protected]. This email is the most updated Roberta Duffey's email found in 2026.
What is Roberta Duffey phone number?
Roberta Duffey phone number is 8325456625, 3048409493 and 3045236164.
How to contact Roberta Duffey?
To contact Roberta Duffey send an email to [email protected] or [email protected]. If you want to call Roberta Duffey try calling on 8325456625, 3048409493 and 3045236164. (updated on September 04, 2024)
What company does Roberta Duffey work for?
Roberta Duffey works for Today's Option
What is Roberta Duffey's role at Today's Option?
Roberta Duffey is Appeals and Greivance Specialist
What industry does Roberta Duffey work in?
Roberta Duffey works in the Insurance industry.
Roberta Duffey Email Addresses
Roberta Duffey Phone Numbers
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