Robert Alsua
Senior Technical Support Engineer at Fortra at Fortra | Milpitas, California, United States
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Robert Alsua is a highly skilled Senior Technical Support Engineer at Fortra, where he plays a pivotal role in ensuring the seamless operation of the Vera Solution. With extensive experience in the computer software industry, Robert has honed his expertise in various critical areas, including Storage, Data Center management, and Software as a Service (SaaS). His technical acumen is complemented by a strong foundation in Microsoft Technologies, Linux, VMware, and Networking, making him a versatile asset in the fast-paced tech environment.
In his current position, Robert is not only responsible for hands-on technical support but also engages directly with customers to resolve complex issues related to the Vera Solution. This customer-facing role requires him to excel in incident logging, initial troubleshooting, and conducting thorough root cause analyses. Robert’s proactive approach to updating the knowledge base and logging updates ensures that both internal teams and external stakeholders are well-informed and aligned. His commitment to adhering to Service Level Agreements (SLAs) underscores his dedication to delivering exceptional service and support.
Key projects that Robert has spearheaded include optimizing support workflows and enhancing customer satisfaction through effective communication and problem resolution strategies. His ability to navigate the intricacies of network security and mobile device management further solidifies his reputation as a go-to expert within the Technical Support group. With a passion for continuous learning and improvement, Robert Alsua remains at the forefront of technological advancements, consistently driving value for Fortra and its clients.
Senior Technical Support Engineer at Vera Security in January 2019 to Present
Senior Technical Support Engineer at Fortra at Fortra in January 2019 to Present
Senior Technical Support Engineer at Okta, Inc. in December 2017 to December 2018
Senior Software Test Engineer - Infrastructure at Citrix in June 2016 to November 2017
Technical Support Level II Engineer at Egnyte in January 2016 to May 2016
Escalation Engineer at Citrix System in August 2011 to January 2016
LAN Administrator at OSH in January 1999 to January 2011
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College of San Mateo, September 1994 to September 1997
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Enterprise Software
SaaS
Microsoft Exchange
Cloud Computing
Citrix
Network Security
Virtualization
Mobile Devices
Active Directory
Storage
Data Center
Linux
Microsoft Technologies
Security
VMware
Windows Server
Software Development
Management
Networking
Software as a Service (SaaS)
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Discover more about FortraWhat is Robert Alsua email address?
Email Robert Alsua at [email protected] and [email protected]. This email is the most updated Robert Alsua's email found in 2026.
What is Robert Alsua phone number?
Robert Alsua phone number is 4084726655.
How to contact Robert Alsua?
To contact Robert Alsua send an email to [email protected] or [email protected]. If you want to call Robert Alsua try calling on 4084726655. (updated on September 01, 2024)
What company does Robert Alsua work for?
Robert Alsua works for Fortra
What is Robert Alsua's role at Fortra?
Robert Alsua is Senior Technical Support Engineer at Fortra
What industry does Robert Alsua work in?
Robert Alsua works in the Computer Software industry.
Robert Alsua Email Addresses
Robert Alsua Phone Numbers
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