Robbyn Mcgrath
Sr. Manager, Compliance Customer Success at Skillsoft | Quispamsis, New Brunswick, Canada
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Robbyn Mcgrath, as the Sr. Manager of Compliance Customer Success at Skillsoft, plays a pivotal role in driving strategic initiatives that enhance customer satisfaction and retention within the e-learning and corporate training industry. Her current role involves developing and executing comprehensive success strategies that align with Skillsoft’s broader organizational goals, ensuring that clients receive tailored compliance solutions that meet their unique needs. Robbyn’s expertise in managing cross-functional teams of Customer Success Managers and Leaders enables her to foster a collaborative environment focused on continuous improvement and innovative problem-solving.
A key aspect of her work involves building and maintaining strong, trust-based relationships with key customers, conducting regular check-ins to proactively address concerns, and ensuring that clients derive maximum value from Skillsoft’s compliance offerings. Her focus on success metrics and KPIs allows her to meticulously monitor service delivery, identify areas for improvement, and implement data-driven strategies that enhance the overall customer experience. Robbyn’s deep understanding of e-learning, training, and compliance industry trends positions her to develop creative solutions that drive customer engagement and satisfaction.
Her leadership emphasizes team building, ongoing enablement, and fostering a customer-centric culture that prioritizes success-driven outcomes. With skills in customer experience, Microsoft Office, and training, Robbyn ensures her team is equipped with the tools and knowledge necessary to deliver exceptional service. Her strategic vision and dedication to innovation make her a vital asset in advancing Skillsoft’s mission to empower organizations through effective compliance training and learning solutions.
Sr. Manager, Compliance Customer Success at Skillsoft in August 2023 to Present
Manager Compliance Customer Success at Skillsoft in March 2022 to August 2023
Team Lead, Compliance Customer Success at Skillsoft in September 2020 to May 2022
Customer Success Manager Compliance Solutions at Skillsoft in June 2019 to September 2020
Implementation Consultant at Skillsoft in March 2015 to June 2019
Customer Success Representative at Sykes Enterprises, Incorporated in February 2009 to March 2015
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University of New Brunswick, August 2026
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Customer Success
Success Driven
Creativity and Innovation
Software as a Service (SaaS)
Product Adoption
Key Performance Indicators
Business-to-Business (B2B)
Customer Service
Management
Microsoft Office
Customer Satisfaction
Microsoft Excel
Leadership
Team Leadership
Training
Microsoft Word
Team Management
Customer Experience
Teamwork
E-Learning
Team Building
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Discover more about SkillsoftWhat is Robbyn Mcgrath email address?
Email Robbyn Mcgrath at [email protected]. This email is the most updated Robbyn Mcgrath's email found in 2026.
How to contact Robbyn Mcgrath?
To contact Robbyn Mcgrath send an email to [email protected]. (updated on March 15, 2025)
What company does Robbyn Mcgrath work for?
Robbyn Mcgrath works for Skillsoft
What is Robbyn Mcgrath's role at Skillsoft?
Robbyn Mcgrath is Sr. Manager, Compliance Customer Success
What is Robbyn Mcgrath's Phone Number?
Robbyn Mcgrath's phone +44 ** **** *199
What industry does Robbyn Mcgrath work in?
Robbyn Mcgrath works in the E-learning industry.
Robbyn Mcgrath Email Addresses
Robbyn Mcgrath Phone Numbers
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