Rinosh Daniel
Critical incident manager (ITSM) at HCLTech | Delhi, India
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Rinosh K Daniel is a highly dedicated and experienced Critical Incident Manager at HCLTech, bringing over 9.5 years of comprehensive expertise in IT Service Management (ITSM). In his current role, Rinosh spearheads the incident response process, ensuring swift and effective resolution of critical incidents that could impact client operations. His deep understanding of ITSM frameworks, combined with his proficiency in managing cross-functional teams, allows him to coordinate complex incident response efforts seamlessly. Rinosh’s expertise extends across various technical domains, including network protocols such as DHCP, DNS, and IAM, as well as troubleshooting Windows 10 desktops, virtual machines, and cloud computing environments.
He plays a pivotal role in implementing process improvements that enhance incident management workflows, reduce resolution times, and mitigate risks associated with critical system outages. Rinosh’s ability to translate technical jargon into clear, concise communication is instrumental in managing stakeholder expectations and facilitating effective risk communication during high-pressure scenarios. His experience in managing access control, multi-factor authentication, and system performance engineering underscores his comprehensive understanding of security and operational excellence.
At HCLTech, Rinosh is also involved in quality assurance, developing test cases, and ensuring adherence to client requirements, which further bolsters the organization’s service delivery standards. His skills in troubleshooting, client support, and process optimization make him a valuable asset in maintaining the stability and security of enterprise IT environments. Rinosh’s proactive approach and technical acumen continue to drive operational resilience and client satisfaction in his critical role.
Critical incident manager (ITSM) at HCLTech in April 2024 to Present
Knowledge Manager (ITSM) at HCLTech in March 2025 to Present
Technical Support Specialist (Under Armour) at HCLTech in September 2022 to April 2024
FOE at HCL Healthcare in March 2021 to September 2022
L2 technical supporting at TELUS International in November 2019 to November 2020
Executive Assistant at Revv Self Drive Car Rental in May 2017 to October 2019
Technical Support Specialist at Beverleytek pvt lmt in August 2014 to September 2016
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Best IT Training Institute in Delhi Aptech Malviya Nagar, Bachelor of Science - BS, October 2026
Kerala school, BSC CA, October 2026
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SAP Products
SAP Fiori
SAP CRM
SAP BI
SAP GUI
Critical Incident Stress Management
Microsoft PowerPoint
System Administration
Communication
Management
Group Policy
Dynamic Host Configuration Protocol (DHCP)
Microsoft Office
Domain Name System (DNS)
Administrative Assistance
Terminal Services
Data Management
Virtual Assistance
Windows
Administration
Customer Support
Operating Systems
Email
Executive Administrative Assistance
Troubleshooting
Quality Assurance
SharePoint
Office 365
Citrix Products
Active Directory
Customer Service
Customer Service Management
Analytical Skills
Data Analysis
underarmour
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Discover more about HCLTechWhat is Rinosh K Daniel email address?
Email Rinosh K Daniel at [email protected]. This email is the most updated Rinosh K Daniel's email found in 2026.
How to contact Rinosh K Daniel?
To contact Rinosh K Daniel send an email to [email protected]. (updated on March 29, 2025)
What company does Rinosh Daniel work for?
Rinosh Daniel works for HCLTech
What is Rinosh Daniel's role at HCLTech?
Rinosh Daniel is Critical incident manager (ITSM)
What is Rinosh Daniel's Phone Number?
Rinosh Daniel's phone (**) *** *** 205
What industry does Rinosh Daniel work in?
Rinosh Daniel works in the Information Technology & Services industry.
Rinosh Daniel Email Addresses
Rinosh Daniel Phone Numbers
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