Rika Lesmana
Market Manager at tiket.com | Jakarta, Jakarta, Indonesia
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Rika Lesmana is a highly accomplished Market Manager at Tiket.com, where she leverages her extensive background in hospitality management and online travel agency operations to drive strategic growth and enhance customer satisfaction. In her current role, Rika oversees the dynamic marketplace, ensuring that hotel partners remain competitive through meticulous price monitoring and inventory management. Her expertise in revenue management allows her to optimize room rates and availability, directly contributing to increased bookings and revenue streams for both Tiket.com and its hotel partners.
Rika plays a pivotal role in coordinating cross-departmental efforts, supporting customer booking processes, and ensuring that service level agreements (SLAs) and key performance indicators (KPIs) are consistently met. Her keen analytical skills enable her to review hotel performance metrics regularly, identify opportunities for business growth, and implement targeted strategies to improve overall hotel production. She is also deeply involved in onboarding and pre-opening phases of new hotel partners, applying her hospitality management expertise to ensure seamless integration and operational excellence.
With a passion for delivering exceptional guest experiences, Rika combines her interpersonal skills with her proficiency in industry tools such as Opera and Microsoft Office to foster strong relationships with hotel partners and internal teams. Her comprehensive understanding of tourism trends and hospitality operations positions her as a strategic leader committed to maximizing revenue, elevating customer satisfaction, and maintaining Tiket.com’s competitive edge in the online travel industry.
Market Manager at tiket.com in March 2020 to Present
Associate Market Manager at Expedia Group in April 2019 to February 2020
Market Associate at Expedia Group in July 2016 to March 2019
Lodging Content Associate at Expedia Group in September 2014 to June 2016
E-Commerce Executive at Hotel Mulia Senayan in September 2012 to August 2014
Loyalty Marketing Executive at Hotel Mulia Senayan in September 2011 to September 2012
Assistant Manager of Front Office at Copthorne King's Hotel, Singapore in September 2009 to June 2011
Guest Service Executive at Copthorne King's Hotel, Singapore in August 2008 to September 2009
Guest Service Agent at JW Marriott Hotel and Marriott Executive Apartments in October 2007 to August 2008
Internship at Snappers Restaurant at The Ritz-Carlton Hotel Company LLC in June 2006 to November 2006
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Universitas Pelita Harapan, September 2026
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Sabre
Data Analysis
Salesforce
Query Tool
Looker (Software)
Account Management
Customer Experience
Microsoft Office
Hotel Management
Hospitality Management
Hospitality Industry
Micros
Hotels
Revenue Analysis
Rooms Division
Property Management Systems
Front Office
Opera
Customer Satisfaction
Yield Management
Hospitality
Pre-opening
Banquets
MICROS
Tourism
Management
Microsoft Excel
Strategic Thinking
Wellness
Public Speaking
Interpersonal Skills
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Discover more about tiket.comWhat is Rika Lesmana email address?
Email Rika Lesmana at [email protected] and [email protected]. This email is the most updated Rika Lesmana's email found in 2026.
How to contact Rika Lesmana?
To contact Rika Lesmana send an email to [email protected] or [email protected]. (updated on March 09, 2025)
What company does Rika Lesmana work for?
Rika Lesmana works for tiket.com
What is Rika Lesmana's role at tiket.com?
Rika Lesmana is Market Manager
What is Rika Lesmana's Phone Number?
Rika Lesmana's phone (**) *** *** 123
What industry does Rika Lesmana work in?
Rika Lesmana works in the Leisure, Travel & Tourism industry.
Rika Lesmana Email Addresses
Rika Lesmana Phone Numbers
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