Rico Fermo
Delivery Center Manager at Cielo Talent | Metro Manila, National Capital Region, Philippines
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Rico Fermo serves as the Senior Delivery Lead at Cielo Talent, where he plays a pivotal role in managing the day-to-day operations of the Delivery Center. With a strong focus on operational excellence, Rico collaborates closely with Global Talent Operations leadership and Customer Operations to ensure that strategic goals and initiatives are not only met but also fully integrated into the organization's workflow. His expertise in facility management is complemented by his adeptness in vendor relations and financial oversight, including accounts payable and invoice approvals, which are crucial for maintaining smooth operational flow.
In his capacity as a local leader, Rico coordinates and leads various internal meetings, such as all-hands gatherings and client visits, ensuring that the Delivery Center's mission and values are effectively communicated. His role also encompasses onboarding and orientation processes, where he represents both the Delivery Center and Cielo as a whole, setting the tone for new team members and reinforcing the company culture.
Rico's skill set is diverse and includes emergency procedures, executive search, and data-driven decision-making, which are essential in navigating the complexities of talent acquisition and management. His analytical skills and commitment to process improvement enable him to identify opportunities for enhancing service delivery and operational efficiency. Additionally, Rico's experience in team mentoring and decision-making fosters a collaborative environment that empowers his team to excel. Through his leadership, Cielo Talent continues to thrive in delivering exceptional talent solutions that meet the evolving needs of clients across various sectors.
Delivery Center Manager at Cielo Talent in December 2022 to Present
Senior Delivery Lead at Cielo Talent in December 2019 to December 2022
Operations Manager at Acquire BPO in August 2018 to December 2019
Senior Team Manager II at PSG Global Solutions in January 2015 to December 2017
Frontline Manager at BA Continuum Philippines Inc in August 2011 to October 2014
Team Leader at Salmat in March 2011 to August 2011
Operations Supervisor at JPMorgan Chase in August 2009 to December 2010
Team Leader at ePLDT Ventus in June 2004 to June 2009
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Philippines Jobs, Bachelor of Science (BS), November 1996 to November 2026
Don Bosco Technical College, Mandaluyong, November 1989 to November 1993
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High-volume Recruiting
Metrics Driven
Relationship Building
Performance Reviews
New Client Implementation
Financial Services
Emergency Procedures
Communication Training
Budget Preparation
Annual Reviews
Action Planning
Relationship Development
Executive Search
Technical Systems
Positive Employee Relations
Communication
Business Understanding
Analytical Skills
Call Centers
Management
Performance Management
Customer Service
Customer Satisfaction
Customer Experience
Retail Banking
Operations Management
Operational Excellence
BPO
Process Improvement
Team Management
Vendor Management
Training
Coaching
Outsourcing
Employee Training
Leadership
Team Leadership
Interviews
Human Resources
Team Mentoring
Cross-functional Team Leadership
Recruiting
Business Process Improvement
Contact Centers
Employee Engagement
People Management
Leadership Communication
Professional Communication
Strategic Thinking
Lean Thinking
Interpersonal Communication
Decision-Making
Data-driven Decision Making
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Discover more about Cielo TalentWhat is Rico Fermo email address?
Email Rico Fermo at [email protected] and [email protected]. This email is the most updated Rico Fermo's email found in 2026.
How to contact Rico Fermo?
To contact Rico Fermo send an email to [email protected] or [email protected]. (updated on October 24, 2024)
What company does Rico Fermo work for?
Rico Fermo works for Cielo Talent
What is Rico Fermo's role at Cielo Talent?
Rico Fermo is Delivery Center Manager
What is Rico Fermo's Phone Number?
Rico Fermo's phone (**) *** *** 232
What industry does Rico Fermo work in?
Rico Fermo works in the Staffing & Recruiting industry.
Rico Fermo Email Addresses
Rico Fermo Phone Numbers
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